Route Utility Relief Driver

Alsco • Alexandria, VA

2d

About The Position

The Route Utility Relief Driver supports the Service Departments in meeting customer needs through excellent customer service, up-selling, and cross-selling. This position reports directly to the District Manager. The driver delivers products and picks up soiled linens on assigned routes, follows service procedures, manages customer accounts and records, and serves as a reliable relief driver in collaboration with service, sales, and operations teams. The role also involves operating vehicles on public roads and at customer locations and laundry facilities, conducting vehicle inspections, and handling physical tasks such as loading and unloading products and moving carts.

Requirements

• Have and maintain a valid Driver's License, and a CDL when applicable.
• Be 21 years or older.
• Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
• Have excellent verbal and written communication skills in English and be able to comprehend and follow directions.
• Have two years of relevant experience in sales, customer service, delivery, or public-facing work.
• Accurately recognize colors and sizes.
• Be able to stoop, pull, push, reach overhead, lift up to 75 lbs., and move loaded carts up to 500 lbs.

Responsibilities

• Deliver products and pick up soiled linens on assigned routes safely and on time.
• Provide outstanding customer service and build customer loyalty and strong relationships.
• Communicate with decision-makers and proactively resolve service concerns.
• Follow Service SOPs for installations, deliveries, and account management.
• Maintain accurate inventories, route books, and customer files.
• Handle customer payments, credits, and change orders accurately.
• Monitor accounts and report customer feedback or competitive activity.
• Upsell services, promote products, and refer leads to Sales.
• Conduct daily vehicle inspections and maintain truck cleanliness.
• Load and unload products and move carts weighing up to 500 lbs.
• Ensure compliance with company policies, safety standards, and dress code.
• Collaborate with service, sales, and operations teams as a reliable relief driver.
• Support other service team members where required.

Benefits

• 401(k) plan with company match
• Medical insurance
• Dental insurance
• Vision insurance
• FSA/HSA
• Life insurance
• Disability insurance
• Vacation
• Sick time
• Holidays
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed