Route Utility Relief Driver

Alsco Uniforms•Reno, NV

About The Position

The Route Utility Relief Driver supports the Service Departments in meeting customer needs through up-selling, cross-selling, and excellent customer service. The position reports directly to the District Manager. The driver delivers products and picks up soiled linens on assigned routes, following service procedures for installations, deliveries, and account management. The role involves building customer relationships, resolving service concerns, maintaining accurate route and customer records, handling payments and account changes, monitoring accounts, and referring sales leads. The driver also performs vehicle inspections, keeps the truck clean, loads and unloads products, and supports the service team as a reliable relief driver. The role requires safe vehicle operation and compliance with company policies and safety standards.

Requirements

Have and maintain a valid driver's license; CDL when applicable.
Be 21 years or older.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Have excellent verbal and written communication skills in English and be able to comprehend and follow directions.
Have two years of relevant experience in sales, customer service, delivery, or public-facing work.
Be able to accurately recognize colors and sizes.
Be able to stoop, pull, push, reach overhead, lift up to 75 lbs., and move loaded carts up to 500 lbs.
Be able to operate vehicles daily on public roads and in and out of customer locations, industrial laundry facility loading areas, service centers, or depots.
Complete a background screening and safety-sensitive drug screening as a condition of employment.

Responsibilities

Deliver products and pick up soiled linens on assigned routes safely and on time.
Provide excellent customer service to build customer loyalty and strong relationships.
Communicate with decision-makers and proactively resolve service concerns.
Follow Service SOPs for installations, deliveries, and account management.
Maintain accurate inventories, route books, and customer files.
Accurately handle customer payments, credits, and change orders.
Monitor accounts and report customer feedback or competitive activity.
Upsell services, promote products, and refer leads to Sales.
Conduct daily vehicle inspections and maintain truck cleanliness.
Load and unload products, move carts weighing up to 500 lbs., and lift up to 75 lbs.
Comply with company policies, safety standards, and dress code.
Collaborate with service, sales, and operations teams as a relief driver.
Support other service team members where required.