Route Utility Relief Driver

Alsco Uniforms•Dallas, TX

About The Position

The Route Utility Relief Driver supports the Service Departments in meeting customer needs through up-selling, cross-selling, and excellent customer service. The position reports directly to the District Manager. The driver delivers products and picks up soiled linens on assigned routes, supports service and account management procedures, and works with service, sales, and operations teams as a reliable relief driver. The role involves daily vehicle operation on public roads and at customer locations, industrial laundry facilities, service centers, and depots. It also requires loading and unloading products, moving loaded carts up to 500 pounds, and lifting up to 75 pounds. Employment is contingent upon successful completion of background and safety-sensitive drug screening.

Requirements

Valid Driver's License; CDL when applicable.
Must be 21 years or older.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Excellent verbal and written communication skills in English, with the ability to comprehend and follow directions.
Two years of relevant experience in sales, customer service, delivery, or public-facing work.
Ability to accurately recognize colors and sizes.
Ability to stoop, pull, push, reach overhead, lift up to 75 pounds, and move loaded carts up to 500 pounds.
Successful completion of background and safety-sensitive drug screening is a condition of employment.

Responsibilities

Deliver products and pick up soiled linens on assigned routes safely and on time.
Provide outstanding customer service and build customer loyalty and strong relationships.
Communicate with decision-makers and proactively resolve service concerns.
Follow Service SOPs for installations, deliveries, and account management.
Maintain accurate inventories, route books, and customer files.
Accurately handle customer payments, credits, and change orders.
Monitor accounts and report customer feedback or competitive activity.
Upsell services, promote products, and refer leads to Sales.
Conduct daily vehicle inspections and maintain truck cleanliness.
Load and unload products, move carts weighing up to 500 pounds, and lift up to 75 pounds.
Ensure compliance with company policies, safety standards, and dress code.
Collaborate with service, sales, and operations teams as a reliable relief driver.
Support other service team members where required.