Route Relief Utility Driver

Alsco Uniforms•Spokane Valley, WA

10d

About The Position

The Route Relief/Utility Route Service Representative supports the Service Department in meeting customer needs through up-selling, cross-selling, and superior customer service. The primary duties are covering routes and performing service-related tasks as required. The position reports to the District Manager. The employee performs Route Sales Representative responsibilities, learns and supports all routes, and runs routes as needed for holidays, vacations, or other vacancies. When not assigned to a route, the employee assists with rush deliveries, renewals, audits, training, and other tasks assigned by supervision. The role involves developing customer relationships, ensuring customer loyalty, handling payments and route paperwork, maintaining account inventories, and delivering and collecting textile products and facility maintenance items. The driver operates and inspects a delivery vehicle safely, follows applicable laws and company policies, and maintains vehicle cleanliness. Travel is daily by delivery vehicle within a route. Work environments include public roads, customer locations, loading areas, service centers or depots, and indoor and outdoor areas of a typical industrial facility. Alsco Uniforms describes itself as a worldwide leader in the uniform and linen rental industry, serving more than 350,000 customers in 13 countries. It offers competitive pay, benefits, and ongoing career development. Benefits may vary for positions covered by a collective bargaining agreement.

Requirements

Have and maintain a valid driver’s license; CDL when applicable; and be at least 21 years old.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Have verifiable minimum one year of safe and successful driving experience and demonstrate excellent vehicle operation skills.
Demonstrate excellent customer service and route sales skills.
Have excellent verbal and written communication skills in English; comprehend and follow directions; demonstrate good time management; and be a team player.
Recognize product colors, sizes, and types, and accurately count, add, and subtract.
High school graduation or similar experience; qualified driver’s license.

Responsibilities

Perform all responsibilities of a Route Sales Representative and related tasks.
Learn and support all routes; run routes as needed for holidays, vacations, or other vacancies.
When not on a route, assist with rush deliveries, renewals, audits, training, and other tasks assigned by supervision.
Solicit new customers; up-sell, cross-sell, and sample all lines of service or product; and ensure a profitable product mix.
Participate in promotions, contests, training, and audits.
Follow company policies and procedures regarding new customers, managing customer needs, and all aspects of service.
Build customer relationships, communicate openly, educate customers, and proactively resolve concerns in cooperation with supervision.
Safely operate a delivery vehicle, follow applicable laws and company policies, maintain vehicle cleanliness, and perform regular vehicle inspections.
Handle and process customer payments and keep route paperwork current.
Make timely and correct deliveries of complete textile loads, pick up soiled textiles, maintain proper account inventories, and service facility maintenance products.
Monitor and report competitive activity and keep service agreements current and renewed.
Return from routes and offload soiled textiles in the facility receiving area.
Prepare route paperwork accurately and follow check-in procedures.
Follow written and verbal instructions and perform other tasks as directed by supervision.
Support other service personnel as required by supervision.