Route Relief Utility Driver

Alsco Uniforms•Brent, FL

3d•Onsite

About The Position

The Route Relief/Utility RSR supports the Service Department in meeting customer needs through superior service and up-selling and cross-selling. The main duties are covering routes and performing service-related tasks as needed. The role reports to the District Manager. The employee supports routes during holidays, vacations, or other vacancies and assists with deliveries, renewals, audits, training, and other assigned tasks when not on a route. The position involves daily travel by delivery vehicle within a route and work in vehicles, customer locations, loading areas, and indoor and outdoor areas of an industrial laundry facility, Service Center, or depot.

Requirements

Have and maintain a valid driver's license; CDL when applicable; be at least 21 years old.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Have verifiable experience of at least one year driving safely and successfully, with excellent vehicle operation skills.
Demonstrate excellent customer service and route sales skills.
Have excellent verbal and written communication skills in English, understand and follow directions, manage time well, and work as a team player.
Recognize product colors, sizes, and types, and count, add, and subtract accurately.
High school graduation or similar experience; qualified driver's license.

Responsibilities

Perform the responsibilities of a Route Sales Representative and related tasks.
Learn and support all routes, covering routes as needed for holidays, vacations, or other vacancies.
Assist with rush deliveries, renewals, audits, training, and other assigned tasks when not on a route.
Solicit new customers, up-sell and cross-sell services or products, provide samples, and ensure a profitable product mix.
Participate in promotions, contests, training, and audits.
Follow company policies and procedures for new customers, customer needs, and service.
Build customer loyalty and provide outstanding service by communicating openly, educating customers, and proactively resolving concerns with supervision.
Safely operate and maintain a delivery vehicle, including keeping it clean and performing regular inspections.
Handle and process customer payments and keep route paperwork current.
Deliver complete textile loads on time and accurately, pick up soiled textiles, maintain account inventories, and service facility maintenance products.
Monitor and report competitive activity and keep service agreements current and renewed.
Offload soiled textiles in the facility receiving area upon returning from a route.
Accurately prepare route paperwork and follow check-in procedures.
Follow written and verbal instructions and perform other tasks as directed by supervision.
Support other service personnel as required by supervision.