Route Relief Utility Driver

Alsco•Kyle, TX

About The Position

The Route Relief/Utility RSR supports the Service Department in meeting customer needs through up-selling and cross-selling while providing superior customer service. The primary duties are covering routes and performing service-related tasks as needed. The position reports to the District Manager. The role performs Route Sales Representative responsibilities, learns and supports all routes, and covers routes during holidays, vacations, or other vacancies. When not assigned to a route, the employee assists with rush deliveries, renewals, audits, training, and other tasks assigned by supervision. The employee serves customers, manages deliveries and inventories, operates and inspects a delivery vehicle, handles payments and route paperwork, and unloads soiled textiles at the facility. The position requires daily travel by delivery vehicle within a route. Work takes place on public roads, at customer locations, in loading areas of an industrial laundry facility, service center, or depot, and in indoor and outdoor areas of a typical industrial facility.

Requirements

Have and maintain a valid driver's license and a CDL when applicable; be at least 21 years old.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Have at least one year of verifiable experience driving safely and successfully.
Demonstrate excellent vehicle operation, customer service, and route sales skills.
Have excellent verbal and written communication skills in English, understand and follow directions, and demonstrate good time management and teamwork.
Recognize product colors, sizes, and types, and count, add, and subtract accurately.
High school graduation or similar experience, and a qualified driver's license.

Responsibilities

Perform all responsibilities of a Route Sales Representative and related tasks.
Learn and support all routes, and run routes as needed for holidays, vacations, or other vacancies.
When not on a route, assist with rush deliveries, renewals, audits, training, and other tasks assigned by supervision.
Solicit new customers; up-sell, cross-sell, and sample all lines of service or product; and ensure a profitable product mix.
Participate in promotions, contests, training, and audits.
Follow company policies and procedures for new customers, managing customer needs, and all aspects of service.
Build customer loyalty and provide outstanding service by communicating openly, educating customers, and proactively resolving concerns in cooperation with supervision.
Safely operate a delivery vehicle, follow applicable laws and company policy, keep the vehicle clean, and perform regular vehicle inspections.
Handle and process customer payments and keep route paperwork current.
Make timely and correct deliveries of complete textile loads, pick up soiled textiles, maintain proper account inventories, and service facility maintenance products.
Monitor and report competitive activity and keep service agreements current and renewed.
Return from routes and offload soiled textiles in the facility receiving area.
Accurately prepare route paperwork and follow check-in procedures.
Follow written and verbal instructions and perform other tasks as directed by supervision.
Support other service personnel as required by supervision.