Route Relief Utility Driver

Alsco Uniforms•Longview, TX

About The Position

The Route Relief Utility Driver supports Service Departments in meeting customer needs through up-selling, cross-selling, and excellent customer service. Reporting directly to the District Manager, this role delivers products and picks up soiled linens on assigned routes safely and on time. The driver builds customer relationships, resolves service concerns, follows service procedures, maintains route and account records, handles payments and order changes, and reports customer feedback and competitive activity. The role also promotes products and services, maintains the vehicle, and collaborates with service, sales, and operations teams as a relief driver.

Requirements

Have and maintain a valid Driver's License and a CDL when applicable; be 21 years or older.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Have excellent verbal and written communication skills in English and be able to comprehend and follow directions.
Have two years of relevant experience in sales, customer service, delivery, or public-facing work.
Support other service team members where required.
Accurately recognize colors and sizes.
Be able to stoop, pull, push, reach overhead, lift up to 75 lbs., and move loaded carts up to 500 lbs.
Operate vehicles daily on public roads and in and out of customer locations, industrial laundry facility loading areas, service centers, or depots.

Responsibilities

Deliver products and pick up soiled linens on assigned routes safely and on time.
Provide outstanding customer service and build customer loyalty and strong relationships.
Communicate with decision-makers and proactively resolve service concerns.
Follow Service SOPs for installations, deliveries, and account management.
Maintain accurate inventories, route books, and customer files.
Handle customer payments, credits, and change orders accurately.
Monitor accounts and report customer feedback or competitive activity.
Upsell services, promote products, and refer leads to Sales.
Conduct daily vehicle inspections and maintain truck cleanliness.
Load and unload products, move carts weighing up to 500 lbs., and lift up to 75 lbs.
Ensure compliance with company policies, safety standards, and dress code.
Collaborate with service, sales, and operations teams as a reliable relief driver.