Route Utility Relief Driver

Alsco Uniforms • Durham, NC

7d

About The Position

The Route Utility Relief Driver supports the Service Departments in meeting customers’ needs through up-selling, cross-selling, and excellent customer service. The position reports directly to the District Manager. The driver delivers products and picks up soiled linens on assigned routes, maintains customer and route records, handles payments and service-related transactions, and works with service, sales, and operations teams as a relief driver. The role also involves operating and maintaining a vehicle, loading and unloading products, and following company procedures and safety requirements.

Requirements

• Have and maintain a valid Driver's License; a CDL is required when applicable.
• Be at least 21 years old.
• Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
• Have excellent verbal and written communication skills in English and be able to comprehend and follow directions.
• Have two years of relevant experience in sales, customer service, delivery, or public-facing work.
• Support other service team members where required.
• Accurately recognize colors and sizes.
• Be able to stoop, pull, push, reach overhead, lift up to 75 lbs., and move loaded carts up to 500 lbs.

Responsibilities

• Deliver products and pick up soiled linens on assigned routes safely and on time.
• Provide outstanding customer service to build loyalty and strong relationships.
• Communicate with decision-makers and proactively resolve service concerns.
• Follow Service SOPs for installations, deliveries, and account management.
• Maintain accurate inventories, route books, and customer files.
• Handle customer payments, credits, and change orders accurately.
• Monitor accounts and report customer feedback or competitive activity.
• Upsell services, promote products, and refer leads to Sales.
• Conduct daily vehicle inspections and maintain truck cleanliness.
• Load and unload products and move carts weighing up to 500 lbs.; lift up to 75 lbs.
• Ensure compliance with company policies, safety standards, and dress code.
• Collaborate with service, sales, and operations teams as a reliable relief driver.

Benefits

• 401(k) plan with company match
• Medical, dental, and vision coverage
• FSA/HSA
• Life insurance
• Disability insurance
• Vacation
• Sick time
• Holidays
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed