Route Relief Utility Driver

Alsco•Pensacola, FL

About The Position

The Route Relief/Utility RSR supports the Service Department in meeting customer needs through superior service and up-selling or cross-selling. The primary duties are covering routes and performing service-related tasks as needed. The position reports to the District Manager. The role involves operating a delivery vehicle, delivering and collecting textiles and facility maintenance products, maintaining customer inventories and records, and supporting service operations when not assigned to a route. Daily travel is required by delivery vehicle within a route.

Requirements

Have and maintain a valid driver's license, including a CDL when applicable, and be at least 21 years old.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Have at least one year of verifiable experience driving safely and successfully.
Demonstrate excellent vehicle operation, customer service, and route sales skills.
Have excellent verbal and written English communication skills, be able to understand and follow directions, manage time well, and work as a team player.
Recognize product colors, sizes, and types, and count, add, and subtract accurately.
High school graduation or similar experience.

Responsibilities

Perform the responsibilities of a Route Sales Representative and related tasks.
Learn and support all routes, covering them for holidays, vacations, or other vacancies.
When not covering a route, assist with rush deliveries, renewals, audits, training, and other tasks assigned by supervision.
Solicit new customers, up-sell, cross-sell, and sample service and product lines to ensure a profitable product mix.
Participate in promotions, contests, training, and audits.
Follow company policies and procedures for new customers, customer needs, and service.
Build customer loyalty and provide outstanding service by developing relationships, communicating openly, educating customers, and proactively resolving concerns with supervision.
Safely operate and maintain a delivery vehicle, including keeping it clean and conducting regular inspections.
Handle and process customer payments and keep route paperwork current.
Deliver complete textile loads accurately and on time, collect soiled textiles, maintain account inventories, and service facility maintenance products.
Monitor and report competitive activity and keep service agreements current and renewed.
Return from routes and unload soiled textiles in the facility receiving area.
Prepare route paperwork accurately and follow check-in procedures.
Follow written and verbal instructions and perform other tasks as directed by supervision.
Support other service personnel as required by supervision.