Rma Jobs

About The Position

Requirements

• 3-5+ years of data center IT operations experience.
• Proven experience leading or supervising data center or technical operations teams in a high-performance culture, including shift scheduling, performance management, and mentoring in a high-uptime environment.
• Demonstrated knowledge of safety standards and regulatory compliance.
• Experience with fiber-optic cable certification, optical loss testing, and OTDR analysis.
• Experience working with liquid-cooled server racks, rear door heat exchangers, cooling distribution units, and supporting network cabling and switches.
• Experience troubleshooting server hardware and storage systems, capable of identifying fiber-optic signal loss, and network connectivity issues.
• Experience managing power, cooling, airflow, and fiber-optic infrastructure to ensure efficiency in critical systems.
• Familiarity with industry regulations, environmental standards, and cybersecurity protocols for critical data center facilities.
• Ability to work with hardware OEMs and third party service providers to coordinate RMA replacements, troubleshoot liquid cooling systems, repair power shelves, and replace fiber-optic transceivers.
• Ability to utilize AI-driven monitoring tools to track thermal performance, fiber-optic signal integrity, and system health.
• Ability to respond to customer escalated IT incidents, server and network equipment failures, network provider outages, and maintain and document recovery procedures.
• Strong understanding of HPC systems, server hardware, storage arrays, networking, and operating systems.
• Proven ability to lead a team, delegate tasks, mentor junior technicians, and oversee project execution.
• Detail-oriented focus, ensuring systems are both robust and efficient.
• Quick and effective at diagnosing and resolving hardware, software, and connectivity issues in a high-pressure environment.
• Pre-employment screening, including background check and substance testing may be required according to company policies.
• Must provide own steel-toed work boots.
• Must be able to reliably commute to the work site daily or have plans to relocate before starting work.
• Must be able to lift up to 49 lbs.
• A clear Criminal Record Check is required.
• Availability for a 4-on-4-off rotational shift schedule including day and night shifts.
• Comfortable working overnight and maintaining productivity during off-peak hours.

Nice To Haves

• Experience working with high powered computing systems.
• Bachelor’s degree in a technical field.
• Prior experience and knowledge of direct-to-chip liquid cooling systems and integration into high-density colocation data centers.
• Experience using BERT on SONET equipment.
• Certifications that could make this role effective: Comptia+, Linux Essentials, BICSI or TIA-942, Data Center professional certifications.

Responsibilities

• Oversee a shift team of data center technicians who respond to customer requests for support.
• Be responsible for the safety, security, and reliability of people and tools supporting customer-owned equipment.
• Oversee daily operations of the HPC data center, including customer smart hands request queue, infrastructure system performance, network equipment uptime, and physical infrastructure availability.
• Lead, mentor, and schedule a team of data center technicians, ensuring consistent performance, clear communication, and ongoing development through training and coaching.
• Act as the primary escalation point for technical issues and team-related matters, coordinating with internal stakeholders to ensure efficient resolution and service delivery.
• Promote and enforce a strong safety culture by ensuring compliance with all safety protocols, conducting regular audits and drills, and leading incident investigations and corrective actions.
• Be responsible for IT hardware installation, fiber cable testing, troubleshooting, compliance, and performance monitoring to ensure high-density computing environments operate at peak efficiency.
• Support the maintenance, optimization, and security of the colocation facility leveraging liquid-to-chip cooling technology and the latest fiber-optic infrastructure.
• Coordinate with vendors and utilize reporting and automation tools to improve operational workflows.
• Document procedures, system configurations, and troubleshooting guides to ensure operational continuity and knowledge transfer.
• Respond to escalated incidents, execute root cause analysis, and implement long-term solutions to prevent recurrence.
• Maintain accurate inventory records for all HPC hardware and associated components.
• Participate in the root cause analysis (RCA) and implement improvements.

Benefits

• The hourly rate of pay range for this position is $45-48/hour.
• Total package may be inclusive of a night shift premium for rotational shift positions.
• Relocation assistance (as applicable and based on successful candidate circumstances).
• Medical, dental, and vision insurance coverage – 100% company paid for employees and dependents.
• Company-paid life and disability insurance.
• Voluntary life and critical illness coverage available.
• Employee Assistance Program and virtual health care platform.
• RRSP with company match.
• Voluntary TFSA.
• Opportunities for advancement and internal mobility.
• Training and personal development opportunities.
• Company events and team-building activities.