Authorization and Verification Rep

Trinity Health • Boise, ID

12h

About The Position

Our Authorization and Verification Representatives are responsible for efficient, accurate, and timely verification of insurance coverage as well as obtaining authorization for Outpatient Therapy services. They assist Coordinators as needed with staff training, and serve as a mentor and resource to staff within the company.

Requirements

• Basic computer skills
• Must be able to utilize calculator, phones, fax machine and copier.
• Demonstrate good written and oral communication skills.

Nice To Haves

• Emphasis on Word, Excel, Outlook, Therapy Source and Medical Manager
• Experience with EPIC
• Previous work experience in health care business office

Responsibilities

• Meets medical center’s Customer Services Standards including interpersonal communication and professional conduct expectations.
• Analyzes accounts for accuracy.
• Accurately documents information from insurance companies/sureties for benefits and eligibility.
• Obtains authorization from insurance companies, documents results, and notifies appropriate staff.
• Answer incoming calls from customers/employees.
• Researches and resolves patient complaints and concerns.
• Follows up with insurance companies for problem resolution.
• Responsible for timely completion of eLearning as assigned by RMA and/or contracting hospitals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees