Senior Retail Sales Associate - Key Holder
Bob's Discount Furniture • New London, CT9d • Onsite
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Senior Sales Associate - Key Holder
Bob's Discount Furniture•New London, CT
•Onsite
About The Position
As a Senior Retail Guest Experience Specialist at Bob’s Discount Furniture, you’ll serve as a trusted guide, helping customers navigate their shopping journey with honesty, enthusiasm, and expert product knowledge. In this advanced sales role, you’ll lead by example on the showroom floor—driving sales, ensuring customer satisfaction, and mentoring peers. You’ll embody The Bob’s Way while delivering a consistent, personalized, and service-centric experience every step of the way. This is a full-time, in-store position requiring availability to work a flexible retail schedule.
Requirements
- Demonstrated ability to deliver exceptional customer service.
- Proven ability to drive sales and achieve goals in a retail environment.
- Strong team orientation and problem-solving mindset.
- Must be at least 18 years old to be considered for employment.
- Ability to sit, walk, stand, bend, kneel, and lift up to 25 lbs. unassisted.
- Ability to move objects up to 50 lbs. with or without reasonable accommodation.
- Regular movement throughout the store and continuous standing or sitting to perform job functions.
Nice To Haves
- Commission-based sales experience.
- Previous customer service or retail background.
- Experience coaching or mentoring peers.
- Familiarity with service warranties and financing tools.
Responsibilities
- Serve as a trusted guide, helping customers navigate their shopping journey with honesty, enthusiasm, and expert product knowledge.
- Lead by example on the showroom floor—driving sales, ensuring customer satisfaction, and mentoring peers.
- Embody The Bob’s Way while delivering a consistent, personalized, and service-centric experience every step of the way.
- Drive sales.
- Ensure customer satisfaction.
- Mentor peers.
- Perform showroom floor execution.
- Build customer relationships and engage in needs-based selling.
- Collaborate with the team and provide peer leadership.
- Set goals and motivate oneself.
- Present products effectively.
- Resolve conflicts and recover service.
- Communicate effectively, listen actively, and solve problems.
- Promote the brand and engage with guests.
Benefits
- National Medical, Dental, and Vision Insurance
- Paid Time Off: Vacation, Sick Days, Holidays, Work Anniversary—and your Birthday!
- 401(k) Profit Sharing Plan with a generous company match
- Employer-paid Life Insurance and optional add-ons
- Pet Insurance and Financial Wellness Support
- Tuition Reimbursement and Scholarships for team members and dependents
- Career development through Bob’s Blueprint and Workday Learning
- Employee Discount from Day 1 and Hays Perks merchant savings
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
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