Part-Time Retail Sales Associate (3-6 hours/week + discount!)

Live Parallel•Saint Petersburg, FL

About The Position

The Retail Sales Associate serves patients and customers at Surterra Wellness retail locations, providing product and industry knowledge, exceptional service, and an inclusive store experience. The role provides cannabis recommendations based on customers’ therapy goals and explains product effects, potency, dosing, consumption methods, and administration. It also supports patient intake, order processing, recordkeeping, store cleanliness, and the handling of customer concerns in accordance with applicable requirements and privacy standards. The position is part-time, approximately 3–6 hours per week, with shifts that may be as short as three hours. Availability must accommodate evenings, weekends, and holidays. The role is part of Surterra Wellness, a retail brand under Parallel.

Requirements

Must be at least 21 years old.
High school diploma or equivalent.
Valid government-issued photo ID.
Flexible availability, including evenings, weekends, and holidays.
One year of experience in retail or a related customer-service-focused industry.
Ability to operate a computer and other office machinery regularly.
Strong attention to detail and ability to multitask and manage time effectively.
Excellent communication and organizational skills.
Ability to manage difficult situations and resolve them promptly and professionally.
Proficiency with Microsoft Office Suite.
Ability to remain stationary for prolonged periods during a shift.
Ability to assist with lifting stock and materials.
Ability to occasionally position oneself to retrieve products or materials throughout a shift.

Nice To Haves

Experience in the cannabis industry.

Responsibilities

Provide service that exceeds customer expectations and build rapport using the established customer service model.
Advise customers and caregivers on cannabis products, therapy goals, effects, potency, dosing, consumption methods, and administration.
Participate in patient intake and enter and maintain paperwork and patient records.
Receive, prepare, and complete patient orders and sales accurately using the point-of-sale system.
Maintain accurate activity and customer records in accordance with state, local, and federal regulations.
Protect sensitive patient information and maintain privacy and confidentiality in alignment with HIPAA requirements.
Escalate customer conflicts or complaints appropriately and support long-term patient relationships and brand loyalty.
Maintain daily store cleanliness.
Assist with lifting stock and materials and retrieve products or materials in the store as needed.