Retail Sales Associate
About The Position
The Retail Sales Associate provides high-touch service to guests at Staccato Ranch, advising them on firearms, memberships, gear, and ranch offerings. The role guides customers through safe-handling protocols and required compliance steps, including Form 4473s and background checks, while supporting a premium hospitality experience and driving retail and membership sales. The associate supports day-to-day retail store operations by maintaining a clean, organized, and welcoming environment; keeping inventory records accurate; replenishing stock; and assisting with inventory audits. They provide knowledgeable, professional, and enthusiastic service in person and over the phone, help maintain merchandise displays and brand-standard product placement, and process transactions using the POS system. The role may also help coordinate special events, product launches, and Ranch-hosted experiences. The associate collaborates with the Retail Manager and teams such as Marketing, Training, and Customer Service, and supports compliance with ATF and internal policies for firearms handling and documentation.
Requirements
- At least 2 years of experience in retail, hospitality, or customer service.
- Strong attention to detail and excellent organizational skills.
- Ability to thrive in a fast-paced, high-performance environment.
- Friendly, team-oriented attitude and passion for delivering best-in-class service.
- Comfort handling firearms or willingness to be trained in firearms safety protocols.
- Must be eligible to work in a firearms retail environment under applicable federal and state laws.
Nice To Haves
- Experience in the firearms or outdoor industry.
Responsibilities
- Advise guests on firearms, memberships, gear, and ranch offerings.
- Guide customers through safe-handling protocols and required compliance steps, including Form 4473s and background checks.
- Support daily retail store operations and maintain a clean, organized, and welcoming environment.
- Maintain accurate inventory records, replenish stock, and support inventory audits.
- Provide knowledgeable, professional, and enthusiastic customer service in person and over the phone.
- Assist with merchandise displays and ensure product placement aligns with brand standards.
- Process sales transactions accurately and efficiently using the POS system.
- Help coordinate special events, product launches, and Ranch-hosted experiences as needed.
- Collaborate with the Retail Manager and cross-functional teams to enhance the Ranch experience.
- Support compliance with ATF and internal policies for firearms handling and documentation.
- Support retail and membership sales while delivering a premium hospitality experience.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
