Retail Sales – Part Time

Lowe's Home Centers•Burlington, IA

5d•Onsite

About The Position

The Customer Service Associate welcomes Lowe’s customers and helps them find products and services for their home improvement needs. The role combines customer service with merchandise support, including helping customers select and handle products, answering questions, organizing and replenishing merchandise, processing orders and deliveries, and occasionally loading merchandise. Daily duties vary by department and may include preparing products to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. Associates may cross-train in other store areas and work in departments such as Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. The job may involve occasional travel to meetings, training, or neighboring stores, though regular travel is not required. Working conditions vary by location and can include indoor and outdoor environments, extreme heat or cold, wet or humid conditions, wind, drafts, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, use powered equipment only as required and with proper training or assistance, and limit individual lifts to 75 pounds.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
A trade-related certification relevant to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate, select, and handle merchandise.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Accurately process orders and deliveries so customers receive merchandise as expected and on time.
Cross-train in other store areas to support customer service.
Prepare merchandise according to customer needs, such as tinting or mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Occasionally load merchandise.
Complete other duties as assigned.