Sales Associate - Retail

Tandy Leather Factory•Albuquerque, NM

5d•$0 - $15•Onsite

About The Position

The Retail Sales Associate is the welcoming face of Tandy Leather, greeting and assisting customers in-store and over the phone. The role focuses on providing exceptional customer service, helping customers select products, sharing product knowledge, and supporting retail sales. The associate also helps maintain the store’s presentation and day-to-day operations, including processing transactions, stocking merchandise, and keeping inventory accurate. The role includes learning about leathercraft products and being willing to teach classes to customers. Previous sales experience is a plus but is not mandatory.

Requirements

Motivation to provide exceptional customer service and achieve retail sales.
Personable communication style and ability to engage with diverse customers.
Ability to work efficiently both independently and as part of a team while remaining self-motivated.
Adaptability and ability to work in a fast-paced environment, shifting between multitasking and focused tasks.
Willingness to work varying schedules, including weekends and holidays, based on business needs and seasonality.
Physical ability to remain on the sales floor for extended periods, handle merchandise and fixtures, and perform all job functions.
Commitment to following company guidelines, policies, and procedures.
Basic computer skills.
Excellent written and verbal communication skills.
Ability to meet the physical demands of the role, including standing and moving for at least two consecutive hours, lifting up to 30 lbs., stooping, kneeling, crouching, climbing ladders, reaching above eye level, and performing tasks requiring close vision, color vision, depth perception, and focus adjustment.

Nice To Haves

Previous sales experience.

Responsibilities

Greet customers in person and over the phone in a warm, engaging, and professional manner.
Help customers select products, answer questions, share product knowledge, and recommend Tandy products.
Listen to customer needs, make helpful suggestions, and work to close sales.
Notify customers when orders are ready for pickup or provide order status updates, and ensure they receive receipts and items.
Process purchases and returns accurately using the POS system and internal computer systems.
Help receive and stock merchandise and maintain inventory accuracy.
Follow opening and closing procedures, prepare displays and signage, and keep the retail space clean and organized.
Create or update customer profile records.
Alert management to potential security issues.
Learn product attributes and features, and demonstrate product functions and purposes to customers.
Be willing to learn and teach classes to customers.
Perform other duties as assigned to support store operations.