Customer Service Associate
Lowe's Companies, Inc. • Staunton, VA7d • $15 - $16 • Onsite
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Retail Sales – Part Time
Lowe's Companies, Inc.•Staunton, VA
•$15 - $16•Onsite
About The Position
The Customer Service Associate welcomes customers to Lowe’s, helps them find products and services for home improvement projects, and provides friendly, professional assistance throughout their shopping experience. Associates interact with customers, answer questions, help locate and select merchandise, guide customers through shopping or checkout, and may occasionally load merchandise. They also organize and replenish products, process orders and deliveries, and prepare merchandise according to customer needs. Daily responsibilities vary by department. Associates work in a department selected based on hiring needs and skillsets, such as Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. The role may involve working indoors and outdoors in changing weather and climate conditions, exposure to noise and moving or shaking objects and equipment, and physical activities such as prolonged standing or sitting and lifting. Travel is not regularly required, but occasional travel to meetings, training, or neighboring stores may be needed.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
- Ability to minimally lift 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly and professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to help deliver customer service.
- Prepare merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Health insurance options
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending accounts
- Health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program, including work/life services and no-cost counseling
- Tuition assistance and trade skills scholarships
- Maternity and parental leave
- Adoption assistance
- Associate discount and discount platform
- Potential annual bonuses, based on eligibility
- Employee Stock Purchase Plan, based on eligibility
- Deferred compensation plan, based on eligibility
- Grant awards, based on eligibility
- Learning and development opportunities
- Business Travel Accident insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Job Search Resources
Career Resources
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