Retail Sales – Part Time

Lowe's Companies, Inc.•Roseville, CA

7d•$17 - $18

About The Position

As a Customer Service Associate at Lowe's, you combine strong customer service skills with genuine care for people to help customers feel comfortable while shopping and solve their home improvement challenges. You welcome customers, help them find and select products and services, and ensure their needs are met. You will spend much of your time listening, answering questions, and organizing merchandise. Daily responsibilities vary by department, and associates are assigned to a department based on hiring needs and skillsets. Departments include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services. The position may involve assisting customers with merchandise, replenishing shelves, processing orders and deliveries, preparing merchandise to customer specifications, and occasionally loading merchandise. Associates may cross-train in other store areas. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Work conditions vary by location and may include indoor and outdoor work, exposure to extreme heat or cold, wet or humid conditions, wind, drafts, noise, and moving or shaking objects and equipment. Associates must follow safe lifting guidelines, with single lifts limited to 75 pounds and team lifts used minimally starting at 75 pounds or as needed. Powered equipment should be used when required, with proper training or help from a trained coworker.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Military or veteran background; Lowe's encourages military and veteran candidates to apply.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate, select, and handle merchandise.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-functionally train in other areas of the store to help deliver customer service.
Prepare merchandise for customers, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Occasionally load merchandise.
Complete other duties as assigned.

Benefits

Health insurance options
Tuition assistance and education support programs
Company-matching 401(k)
Employee Stock Purchase Program
10% associate discount and broader discount platform
Track to the Trades program and trade skills scholarships
Dental insurance
Vision insurance
Life insurance
Disability insurance
Paid time off, including vacation, holidays, sick and volunteer time, based on role, tenure, and locality
Flexible spending and health savings accounts
Employee Assistance Program, including work/life services and no-cost counseling
Business Travel Accident insurance
Maternity and parental leave
Adoption assistance
Learning and development opportunities
Annual bonuses, deferred compensation plan, and grant awards for eligible associates