Retail Sales – Part Time
About The Position
As a Customer Service Associate at Lowe’s, you help customers feel comfortable while shopping by providing friendly service and helping them solve home improvement challenges. You welcome customers, help them find and select products and services, answer questions, assist with merchandise, and ensure their needs are met. Most of your time is spent listening to customers, answering questions, and organizing merchandise, though responsibilities vary by department. Associates are assigned to a department based on hiring needs and skillsets, including appliances, cabinets, flooring, live nursery, inside garden, hardware, tools, millwork, building materials, plumbing, electrical, paint, home décor, tool rental, or Pro Services. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Work may involve both indoor and outdoor conditions, variable temperatures and weather, noise, and moving or shaking objects and equipment. Associates follow lifting guidelines, limit single lifts to 75 pounds, and use team lifts or powered equipment as appropriate and with proper training or assistance.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and deliver friendly and professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to help deliver the best customer service.
- Prepare merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Health insurance options
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program, including work/life services and no-cost counseling
- Tuition assistance and trade skills scholarships
- Maternity and parental leave
- Adoption assistance
- Associate discount
- Employee Stock Purchase Plan (eligibility-based)
- Annual bonuses (discretionary and eligibility-based)
- Deferred compensation plan (eligibility-based)
- Grant awards (eligibility-based)
- Learning and development opportunities
- Business Travel Accident insurance
- Broad discount platform
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
