Relationship Banker Jobs

About The Position

Requirements

• High school diploma or equivalent work-related experience.
• Three years of experience or commensurate training in retail activities, including sales and cash handling.
• Proficiency with Microsoft Office applications and strong computer skills, particularly in a Microsoft Windows environment.
• Positive and professional customer service and sales skills.
• Effective oral, written, and interpersonal communication skills, including the ability to follow instructions, interpret documents and procedures, write reports and correspondence, and communicate clearly with customers and employees.
• Good organizational and time-management skills.
• Ability to work with general supervision while performing duties.

Nice To Haves

• Experience and knowledge in management and branch operations.
• Knowledge of state and federal banking compliance regulations and bank operational policies.
• Ability to handle routine problems involving multiple facets and variables in standardized situations.
• Accuracy, alertness, good judgment, initiative, courtesy, tact, and patience when dealing with internal and external customers and vendors or suppliers.
• Thorough knowledge of retail products and services.
• Demonstrated customer service, interpersonal, and relationship-building skills.
• Effective selling, cross-selling, and referral skills.
• Strong mathematical, problem-solving, and negotiation skills.
• Ability to analyze customer credit data and related financial information.
• Previous experience in a financial sales representative-oriented role.
• Current driver’s license and a vehicle with appropriate insurance coverage if driving is required for assigned duties.

Responsibilities

• Source and research prospective clients, organizations, and centers of influence to develop new business.
• Contact existing and potential clients in person and by phone to retain and expand banking relationships and meet or exceed assigned goals.
• Complete customer Needs Assessments, discuss identified opportunities, and recommend, present, and offer appropriate products and services.
• Collaborate with Customer Service Representatives to identify referral opportunities involving products, programs, and services.
• Deliver the client experience according to Branch and Retail Banking processes and protocols.
• Review customer-related reports, including closed account, new account, CD maturity, and projected CD maturity reports.
• Refer customers to the Senior Relationship Banker, Branch Manager, or appropriate department for additional products or services.
• When necessary, conduct teller transactions in accordance with operational procedures, maintain cash drawer limits, and meet cash balancing requirements.
• Use transactions to identify cross-selling, customer acquisition, and referral opportunities.
• Provide backup or coverage for critical operational tasks when needed and open safe deposit boxes when applicable.
• Follow bank operational, security, compliance, and privacy policies and protect customer confidentiality.
• Ensure customer information meets bank and regulatory documentation requirements and comply with applicable regulations and internal policies, including BSA/Anti-Money Laundering, Fair Lending, privacy, and anti-discrimination requirements.
• Complete mandatory compliance training by established deadlines.
• Represent the Bank’s mission, vision, values, goals, and culture through conduct, decisions, and service to customers.
• Perform other duties and functions as assigned.