Relationship Banker I - Los Lunas, NM (30hrs) Bilingual English and Spanish Preferred

U.S. Bank•Los Lunas, NM

2d•Onsite

About The Position

Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual interactions, providing counsel while adopting a digital-first mindset. They assess customers’ banking needs, obtain and process customer and account information, explain deposit and loan products and services, and recommend solutions suited to customers’ goals. The role includes proactive outreach and follow-up, maintaining knowledge of consumer and business banking products and services, providing a consistent client experience, processing basic transactions, opening accounts, completing service requests, and submitting credit applications. Relationship Bankers educate clients about digital and self-service options and work with branch colleagues and partners to serve clients accurately and effectively. This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes criminal background and credit checks; failure to meet or maintain registration requirements may result in withdrawal of an offer or termination of employment. The role requires working from a U.S. Bank location on all scheduled work days. The posting prefers bilingual English and Spanish skills.

Requirements

High school diploma or equivalent.
Typically less than four years of job-related retail banking experience, or a combination of experience and commensurate training.
Ability to complete and maintain required NMLS registration, including criminal background and credit checks.
Ability to work from a U.S. Bank location for all scheduled work days.

Nice To Haves

Bilingual English and Spanish skills preferred.
Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to effectively engage and communicate with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Proven customer service and interpersonal skills.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ needs while using a digital-first mindset.
Basic proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Financial services industry experience preferred.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up.
Learn about clients’ financial needs and banking channel preferences by asking questions.
Identify and communicate solutions for new and existing clients based on their needs.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide a consistent client experience, greet clients, and process basic transactions.
Develop collaborative partnerships with branch team members and partners to serve clients.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about emerging and self-service digital products and services.
Use available resources and technologies to optimize the client experience and ensure operational excellence and accuracy.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase plan.
Pension, subject to eligibility requirements.