Relationship Banker I
Regions Bank • Batesville, MS28d • $37,621 - $44,536 • Onsite
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Relationship Banker I - Batesville MS Branch
Regions Bank•Batesville, MS
•$37,621 - $44,536•Onsite
About The Position
At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role creates personal connections while processing transactions, identifies ways to meet customer needs, and helps resolve customer service inquiries from beginning to end. It is suited to candidates with prior teller, limited banking, or some retail sales experience who want to begin a career with opportunities for growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and provides personalized service while educating customers about ways to bank. The role follows bank procedures and applicable regulations, supports branch goals, and is eligible for incentive pay and overtime for hours worked over 40 per week.
Requirements
- High school diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, by phone, and through electronic channels.
- Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
- Ability to walk and stand for extended periods.
- Ability to lift up to 20 pounds.
- Ability to adhere to policies, procedures, and guidelines.
- Ability to assist customers with digital banking offerings.
- Ability to handle multiple priorities simultaneously.
- Ability to oversee large sums of cash.
- Strong customer focus and relationship-building skills.
Nice To Haves
- One year of banking, cash-handling, and/or customer service experience.
Responsibilities
- Provide a consistent, optimal customer experience while processing deposits, withdrawals, payments, and other typical teller transactions.
- Answer customer questions about products and services and fulfill basic servicing requests, including card issuance or replacement, information changes, PIN resets, check reorders, and basic problem resolution.
- Develop customer relationships and stay informed about customers’ relationships with the bank.
- Educate customers on standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
- Assist branch colleagues with basic tasks that support customer problem resolution.
- Refer customers with complex financial goals or needs to an internal team of experts.
- Follow bank processes, procedures, laws, and regulations, complete duties delegated by the Branch Manager, and help manage, identify, and report operational risks.
- Help achieve branch targets and goals by identifying customer needs and providing appropriate guidance on Regions’ solutions.
- May make outbound calls to customers and prospects using generated lead lists to explain emerging technology and assist with their financial needs.
Benefits
- Paid vacation and sick time
- 401(k) with company match
- Medical, dental, and vision benefits
- Disability benefits
- Health Savings Account
- Flexible Spending Account
- Life insurance
- Parental leave
- Employee Assistance Program
- Associate Volunteer Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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