Relationship Banker

F.N.B. Corporation•Durham, NC

27d

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the direction of the Manager, consistently handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may work at various locations within the market. The position promotes sales by greeting customers, identifying service and product needs, leveraging sales leads, and making outbound calls. It involves recommending and cross-selling bank products and services, meeting individual weekly sales and referral goals set by the Branch Manager, and incorporating FNB digital products and services into customer interactions. The Relationship Banker uses approved branch technology to maintain accurate data for referrals, customers, and applicants, and manages the completion and lifecycle of new and existing relationships according to consumer bank standards. Routine teller transactions and other operational tasks are also performed in accordance with established policies and procedures. The role includes other related duties and projects as assigned, as well as daily risk-management responsibilities and compliance with regulatory requirements and company procedures.

Requirements

High school diploma or GED.
0 years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level MS Word skills.
Intermediate-level MS Excel skills.
Basic-level MS PowerPoint skills.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier is preferred, but will be required.

Responsibilities

Promote sales by greeting customers, identifying customer service and product needs, leveraging sales leads, and making outbound calls.
Recommend and cross-sell bank products and services appropriately.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use approved branch technology to enter and maintain accurate data for referrals, customers, and applicants.
Complete and manage the lifecycle of new and existing relationships according to consumer bank standards.
Perform routine operational duties, including teller transactions, in accordance with established policies and procedures.
Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring daily business risks as required by F.N.B. Corporation’s risk management program.
Comply with regulatory laws, guidelines, and company procedures.
Perform other related duties and projects as assigned.