Relationship Banker Jobs

About The Position

Requirements

• High school diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, by phone, and through electronic channels.
• Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
• Ability to walk and stand for extended periods.
• Ability to lift up to 20 pounds.
• Ability to adhere to policies, procedures, and guidelines.
• Ability to assist customers with digital banking offerings.
• Ability to handle multiple priorities simultaneously.
• Ability to oversee large sums of cash.
• Strong customer focus and relationship-building skills.

Nice To Haves

• One year of banking, cash-handling, and/or customer service experience.
• Prior teller, limited banking, or some retail sales experience.

Responsibilities

• Provide an optimal customer experience while handling deposits, withdrawals, payments, and other typical teller transactions.
• Answer customer questions about products and services and fulfill basic servicing requests, including card replacements, information changes, PIN resets, check reorders, and basic problem resolution.
• Develop relationships with customers and stay informed about their relationship with the bank.
• Educate customers about standard consumer products and digital banking options, including mobile, online, and ATM services.
• Assist branch and team members with basic tasks that help resolve customer problems.
• Refer customers to internal experts when complex financial goals or needs are identified.
• Follow bank processes, procedures, laws, and regulations; complete duties assigned by the Branch Manager; and help ensure sound banking practices, including identifying and reporting operational risks.
• Contribute to branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
• May make outbound calls using customer and prospect lead lists to educate customers about emerging technology and assist with their financial needs.
• Track time worked in excess of 40 hours per week.

Benefits

• Paid vacation and sick time
• 401(k) with company match
• Medical benefits
• Dental benefits
• Vision benefits
• Disability benefits
• Health savings account
• Flexible spending account
• Life insurance
• Parental leave
• Employee assistance program
• Associate volunteer program
• Formulaic incentive plan with potential to earn incentives based on performance against defined metrics and goals