Relationship Banker I - 2200 Garrett Road, Drexel Hill, PA (Full Time)

TD Bank • Drexel Hill, PA

3d • Onsite

About The Position

The Relationship Banker I is a banking professional who brings TD’s relationship-driven banking experience to life by partnering with clients to help them achieve their financial goals. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution, while following TD’s risk and regulatory standards.

Based at a bank location, the banker engages clients through walk-in opportunities, lead management, and outbound outreach. They conduct goals-based discovery, explain relevant banking options in clear and transparent language, provide personalized solutions and next steps, and educate clients on TD products, services, and digital capabilities. The role also engages clients on mortgage products, accepts mortgage inquiries, and refers clients for mortgage solutions or other residential lending activities.

The Relationship Banker is accountable for a welcoming, personalized client experience and for addressing client concerns, resolving issues when possible, and escalating them as needed. The position requires accurate documentation, sound risk awareness, compliance with policies and regulations, and collaboration with colleagues and partners. The role includes required training and participation in development and performance activities.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must meet applicable employment eligibility standards for a covered financial institution and be eligible for NMLS registration as a registered mortgage loan originator.
• Satisfactory criminal background check and credit report check, along with required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire clients and deepen relationships through walk-in opportunities, lead management, and outbound outreach.
• Conduct meaningful, goals-based discovery to understand client needs and priorities.
• Explain banking products and services, including features, benefits, and potential risks, in clear and transparent language.
• Recommend personalized solutions, appropriate products, services, partners, and next steps.
• Provide ongoing client guidance and educate clients about TD products, services, and digital banking capabilities.
• Build and strengthen client relationships through consistent, personalized interactions.
• Accept mortgage inquiries and refer clients for mortgage solutions or other residential lending activities.
• Maintain accurate client documentation and follow policies, procedures, and regulatory requirements.
• Act as a primary point of accountability for client concerns, resolving issues end-to-end when possible and escalating when required.
• Verify client identification, maintain data integrity, follow authentication and documentation standards, and comply with AML requirements.
• Identify discrepancies, material changes, or risk indicators and escalate them according to policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices; collaborate with colleagues and partners; and contribute to a positive team environment.
• Participate in performance and development activities and take accountability for outcomes.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition programs
• Base salary and variable compensation or incentive awards, with eligibility for cash and/or equity incentive awards generally through participation in an incentive plan
• Training and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED