Retail Banker I - 2200 Garrett Road, Drexel Hill, PA (Full Time)

TD • Drexel Hill, PA

4d • $23 - $29 • Onsite

About The Position

The Retail Banker I is a banking professional who delivers TD’s relationship-driven banking experience by helping clients work toward their financial goals through personalized solutions that support financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while adhering to risk and regulatory standards.

The banker engages clients through walk-in opportunities, leads, and outreach; conducts goals-based discovery; explains relevant banking options and their features, benefits, and potential risks; and connects clients with suitable products, services, and partners. The role provides ongoing guidance on TD products, services, and digital capabilities, supports mortgage inquiries and referrals, and follows through on client needs. It also requires accurate documentation, sound risk awareness, compliance with applicable policies and regulations, and collaboration with colleagues and partners.

This position is based at a bank location in Drexel Hill, Pennsylvania, and is scheduled for 40 hours. The position falls within applicable loan-originator and mortgage-loan-originator definitions and requires eligibility for employment with a covered financial institution and registration as a mortgage loan originator with NMLS. Required background and credit checks apply.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training after hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
• Eligibility for registration as a registered mortgage loan originator with NMLS under the SAFE Act and applicable regulations.
• Satisfactory criminal background check and credit report check, and required statements or certifications concerning administrative, civil, or criminal findings by a government agency or authority.
• Ability to perform the listed physical activities, including continuous sedentary work, multitasking, operating standard office equipment, responding to sounds, concentrating, and reading, writing, and comprehending instructions.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire clients at a bank location through walk-in engagement, lead management, and outbound outreach.
• Establish the purpose of client interactions and conduct meaningful, goals-based discovery to identify client needs and priorities.
• Explain relevant banking options, including features, benefits, and potential risks, in clear and transparent language.
• Recommend personalized solutions and next steps, connecting clients with appropriate products, services, or partners.
• Execute client interactions accurately, establish follow-up steps, and support long-term client relationships.
• Educate clients about TD products, services, and digital capabilities to simplify everyday banking and support financial wellness.
• Accept mortgage inquiries and refer clients for mortgage solutions or other residential lending activities.
• Resolve client concerns end-to-end when possible and escalate issues when needed.
• Identify opportunities to acquire, retain, and deepen client relationships and improve client outcomes.
• Maintain accurate client information and documentation, verify identification, follow authentication standards, and comply with AML and other regulatory requirements.
• Identify discrepancies, material changes, and risk indicators and escalate them appropriately.
• Complete required training, share best practices, collaborate with colleagues, and contribute to a positive team environment.
• Participate in performance and development activities and take accountability for outcomes.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, including potential cash and/or equity incentive awards
• Training and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED