Retail Banker I - 502 Ridge Pike, Conshohocken, PA (Full Time)

TD Bank • Conshohocken, PA

4d • Onsite

About The Position

The Retail Banker I is a banking professional who delivers TD’s relationship-driven banking experience by helping clients work toward their financial goals through personalized solutions. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while adhering to risk and regulatory standards.

The banker engages walk-in clients, manages leads, and conducts outbound outreach; discovers client needs and priorities; explains relevant banking options, including features, benefits, and potential risks; and connects clients with appropriate products, services, or partners. The role provides ongoing guidance on TD products, services, and digital capabilities, supports everyday banking and financial wellness, and handles mortgage inquiries and referrals. It also resolves client concerns where possible, maintains accurate documentation, follows authentication and compliance standards, identifies and escalates risk indicators, and contributes to team learning and a positive work environment.

This is a full-time position based at the TD bank location at 502 Ridge Pike in Conshohocken, Pennsylvania. The posted schedule is 40 hours, and the pay range is $22.50–$29.00 USD. The position falls within the definitions of Loan Originator under Regulation Z and Mortgage Loan Originator under the SAFE Act, and requires eligibility for employment with a covered financial institution and NMLS registration. Satisfactory criminal-background and credit-report checks are required by federal law.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Eligibility for employment with a covered financial institution under the applicable Regulation Z standards.
• Eligibility for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government-agency findings.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire clients at the bank location through walk-in engagement, lead management, and outbound outreach.
• Conduct meaningful, goals-based discovery to understand clients’ needs and priorities.
• Explain banking options, products, services, features, benefits, and potential risks in clear, transparent language.
• Recommend personalized solutions and next steps, connecting clients with appropriate products, services, and partners.
• Provide ongoing guidance about TD products, services, and digital capabilities to support everyday banking and financial wellness.
• Build, strengthen, retain, and grow client relationships through consistent, personalized interactions.
• Accept mortgage inquiries and refer clients for mortgage solutions or other residential lending activities.
• Deliver a welcoming client experience and serve as the primary point of accountability for client concerns, resolving issues end-to-end where possible and escalating when needed.
• Balance client needs with risk and compliance requirements, capture client information accurately, and follow applicable policies.
• Verify client identification, maintain data integrity, and follow authentication and documentation standards, including AML requirements.
• Identify discrepancies, material changes, and risk indicators and escalate them in accordance with policy and procedure.
• Complete operational activities in compliance with company guidelines and regulations, and act in accordance with TD’s code of conduct and ethical standards.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices; collaborate with team members and partners; and contribute to a positive work environment.
• Participate in performance and development activities and take accountability for outcomes.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Variable compensation or incentive awards, potentially including cash and/or equity awards through an incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED