Store Supervisor - 2623 West Ridge Pike, Trooper, PA (Full Time)

TD Bank • West Ridge, PA

3d • Onsite

About The Position

The Store Supervisor oversees day-to-day team activities to ensure operational excellence and compliance with policies and procedures, mitigate risk, and protect the Bank and its customers. The role drives operational, customer, and sales objectives; supervises advice and service colleagues; and provides leadership and work direction to support personalized service and advice while meeting regulatory requirements. When another manager is absent, the supervisor is expected to manage the Store and be able to run the teller side and platform and handle customer escalations.

The supervisor leads customer service, sales and advice activities, coaches colleagues, supports relationship acquisition and retention, and manages customer outreach and leads. The role also oversees workflows, teller and platform tasks, cash handling, vault management, fraud prevention, compliance, and daily branch administration. It includes customer-facing transactions and advice conversations, including loan-product discussions and application intake, requiring active NMLS registration.

The position supports a high-performing team through coaching, feedback, onboarding, performance input, and professional development. It works with Store Leaders and TD partners to deliver an effective customer experience, meet operational standards, and maintain a professional and compliant Store environment. The role requires eligibility for employment with a covered financial institution and registration as a mortgage loan originator with NMLS, as well as satisfactory criminal-background and credit-report checks.

Requirements

• High school diploma or GED required.
• At least 2 years of related experience working with customers and/or in sales, or equivalent.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
• Eligibility for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Maintain active NMLS registration for loan-product conversations and application intake.
• Satisfactory criminal background check and credit report check, with required applicant statements or certifications regarding government-agency findings.
• Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
• Effective verbal and written communication skills.
• Sound judgment in decision-making and problem-solving.
• Ability to multitask and maintain order in the Store.
• Good working knowledge of Outlook, Lotus Notes, Word, and Excel.
• Ability to supervise and lead others.
• Ability to provide community services.
• Proven ability to meet and exceed customer expectations.

Nice To Haves

• Undergraduate degree preferred.
• Notary license preferred.
• Previous supervisory experience or demonstrated ability to provide direction, make decisions, and coach others.
• Experience overseeing customer service.

Responsibilities

• Supervise and direct day-to-day activities of advice and service colleagues to meet individual and Store objectives.
• Manage teller and platform workflows, prioritize tasks, and delegate duties and responsibilities.
• Manage the Store in the absence of another manager, including teller operations, platform activity, and customer escalations.
• Drive operational excellence, compliance, risk mitigation, and adherence to Bank policies, procedures, and regulations.
• Oversee cash handling, vault management, negotiable items, currency levels and shipments, fraud prevention, controllable expenses, customer privacy, and colleague safety.
• Engage customers about loan products and facilitate application intake while maintaining active NMLS registration.
• Lead, develop, coach, and mentor colleagues in customer service, sales, advice conversations, and complaint resolution.
• Promote products, services, campaigns, and financial education to help customers meet their financial needs.
• Acquire and deepen the Store customer base through proactive sales and service, lead management, customer outreach, referrals, and appointments.
• Provide consultative customer advice, build trust, identify needs, and offer proactive insights and recommendations.
• Lead lobby and frontline customer experience, serve as an initial point of contact, handle inquiries and escalations, and take ownership of unresolved concerns.
• Complete customer transactions, including routine and advanced transactions such as check cashing, withdrawals, deposits, and loan payments.
• Maintain colleague scheduling to meet customer demand and compliance requirements.
• Maintain professional and inviting common areas and ensure the lobby and frontline comply with internal, external, marketing, premises, and regulatory guidelines.
• Collaborate with TD partners to direct customers to the channels best suited to their needs.
• Plan, organize, and coordinate Store activities; resolve operational issues and escalations; and oversee daily branch administrative duties.
• Approve financial transactions using sound judgment to minimize risk, fraud, and potential losses.
• Ensure accurate documentation, customer authentication, due diligence, and timely completion of business processes; escalate non-standard or high-risk activity as needed.
• Identify and participate in process improvement opportunities and comply with the Bank Code of Conduct.
• Provide ongoing feedback, coaching, performance-review input, onboarding, and professional development support to team members.
• Set and monitor team objectives and performance, address or recognize performance in a timely manner, and promote a cohesive, equitable, and diverse team environment.
• Communicate issues and expertise across teams, encourage effective working relationships, and support change through positive reinforcement.
• Participate in teller and platform team performance management under the direction of the Manager.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Variable compensation and incentive awards, with eligibility for cash and/or equity incentive awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED