Associate Banker I - Upper Darby PA (Full Time)

TD • Drexel Hill, PA

5d • $22 - $27 • Onsite

About The Position

The Associate Banker I brings TD’s human, relationship-driven banking experience to life by serving as a trusted guide for clients. The role delivers everyday banking accurately and clearly while helping clients feel informed, supported, and empowered to achieve their financial goals, in accordance with TD’s risk and regulatory standards.

As the first point of contact at a financial center, the Associate Banker manages client flow and inquiries, delivers a high-touch, relationship-driven experience, completes everyday banking transactions, and identifies client needs and opportunities. The role educates clients about banking products, services, and digital self-service capabilities, recommends appropriate solutions, and connects clients with partners and specialists as needed. It also handles routine issues, escalates non-standard matters, and follows established compliance, identification, authentication, and documentation procedures.

The position is full-time, with 40 hours listed. The listed pay range is $21.50–$26.75 USD. TD provides job-related training and onboarding, development conversations, access to online learning and mentoring, and a total rewards package that includes base salary and possible variable compensation, benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills and sound judgment.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing role or financial institution.
• Notary License.

Responsibilities

• Manage client flow in person and by phone, serving as the first point of contact for inquiries, issue resolution, and referrals.
• Deliver consistent, relationship-driven client experiences as a hospitality ambassador for the financial center.
• Create personalized interactions that establish trust and strengthen ongoing client relationships.
• Complete accurate and efficient everyday banking transactions and multi-step activities within established financial limits.
• Identify client needs and opportunities, recommend appropriate solutions, and refer clients to partners or specialists.
• Educate clients about banking products, services, and digital capabilities to support convenience and financial well-being.
• Assess routine client problems using standard procedures and escalate non-standard issues appropriately.
• Balance client needs with policy adherence, sound judgment, and risk awareness.
• Verify client identification, maintain data integrity, and follow authentication, documentation, AML, and regulatory requirements.
• Identify discrepancies, material changes, or risk indicators and escalate them in accordance with policy and procedure.
• Complete required training and continually strengthen risk and compliance knowledge.
• Contribute to a positive team environment, collaborate with colleagues, and share insights and best practices.
• Participate in performance and development activities and take accountability for outcomes.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition programs.
• Base salary and potential variable compensation or incentive awards, subject to eligibility.
• Training and onboarding.
• Access to an online learning platform and mentoring programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED