Relationship Banker Floater - Gatesville

Extraco Corporation•Gatesville, TX

25d

About The Position

As a Relationship Banker Floater, you will establish and nurture customer relationships, open and manage accounts, and support business growth through referrals to specialized sales departments. You will help customers meet their financial needs, contribute to the bank’s client base, and deliver exceptional service that supports the bank’s reputation in the community. The floater role requires adaptability and versatility. You will work at any branch within the designated region as needed to maintain consistent service and support branch operations. Work hours vary depending on the assigned location, and consistent Saturday availability is required from 8:30 a.m. to 1:00 p.m. Extraco offers a Consumer Banking Training Academy, career-path opportunities, software to document personal development, partnerships throughout the branch network, regular one-on-one meetings and coaching, an active approach to improving employee and customer experiences, and an annual retail awards and recognition event. Extraco provides excellent benefits and competitive compensation and is an equal opportunity employer. Reasonable accommodations are available for persons with disabilities.

Requirements

High school diploma required.
Three to five years of customer service or sales experience required.
Familiarity with banking operations, procedures, financial products, regulations, and compliance requirements.
Ability to adapt in a fast-paced environment with frequent interruptions.
Attention to detail.
Empathy and appreciation for others.
Strong listening, verbal, and written communication skills.
Ability to provide exceptional customer service, address inquiries, resolve issues, and assist customers.
Motivation to succeed and attain goals through personal initiative.
Teamwork and interpersonal skills, including the ability to motivate others.
Stress management skills, including focusing on what is controllable and seeking help when needed.
Positive attitude and open communication with a manager.
Consistent availability on Saturdays from 8:30 a.m. to 1:00 p.m.
Ability to work hours that vary depending on assigned location.

Nice To Haves

Four-year degree strongly preferred.
Three years of cash-handling experience strongly preferred.
Two years of retail banking experience strongly preferred.
Experience opening accounts for small business customers.

Responsibilities

Develop and maintain strong, trusting relationships with customers.
Safely and accurately handle cash, coins, and negotiable instruments according to established procedures.
Process banking and teller transactions, including deposits and withdrawals, in accordance with procedures and regulatory guidelines.
Open and service checking and savings accounts, and document completed services on customer accounts using available tools and resources.
Discuss customers’ current and future financial needs and identify opportunities to recommend products.
Provide service through the SWARM Banking approach, including greeting customers by name and welcoming them as they enter the lobby.
Contribute to monthly sales and service metrics to help build the business.
Refer customers to specialized departments, including mortgage, wealth management, and insurance.
Onboard new customers and follow up to support their successful use of products.
Educate customers about digital banking tools, including virtual tellers and the mobile app, and safe online banking practices.
Assist customers experiencing technical issues with digital banking tools.
Fill in at any branch within the designated region and support branch operations as needed.
Perform other duties as assigned.