Relationship Banker

First Commonwealth Bank•DuBois, PA

12d

About The Position

As a First Commonwealth Relationship Banker, you help improve the financial lives of customers and their businesses by delivering a strong customer experience and supporting the Center’s day-to-day operations. You solve customer problems from beginning to end, help keep the Financial Solutions Center running smoothly, and build relationships by identifying financial solutions that support customers’ financial confidence. The role involves engaging customers to understand their needs, listening carefully, and asking for their business. The work is divided among five essential functions: championing operations and compliance (40%); growing consumer relationships (25%); deepening existing consumer relationships (25%); personal development (10%); and delivering a positive customer experience in every interaction. The banker protects customer privacy and security, follows operational controls and policies, manages assigned customers, uses marketing campaigns and referrals, conducts onboarding and outbound calls, generates appointments, identifies referral and lending opportunities, and develops product and digital expertise. The banker also owns customer issue resolution, supports team sales effectiveness, and maintains high standards of conduct and account integrity.

Requirements

High school diploma or equivalent.
At least three years of relevant experience in a client-centric sales environment, with a proven record of exceeding assigned goals, delivering high-level client service, and adhering to operational expectations.
Excellent communication skills; passion for helping others; motivation to learn; solutions-based sales skills; professionalism; resourcefulness; exceptional relationship-building skills; and ability to excel in a complex, dynamic environment.
Technological proficiency, including Microsoft Office, the internet, mobile technology, and bank systems.
Register with and maintain current registration with the National Mortgage Licensing System & Registry (NMLS); complete the required MU4R questions and registration.
Valid driver’s license and ability and willingness to travel regionally.

Responsibilities

Protect customer privacy and security; follow cash-handling, teller-difference, dual-control, audit, internal-control, and risk-mitigation requirements.
Have appropriate conversations about NSF/OD and other fee retention.
Manage assigned Top 500 customers and use marketing campaigns to inform customers about products and promotions.
Ask for referrals and advocate for the Refer-A-Friend program.
Use BUILD and BUILD 2.0 with every account opening and practice these skills.
Stay connected with customers through onboarding and outbound calling.
Generate consistent, meaningful weekly appointments, including appointments with prospects.
Identify partner referrals by asking purposeful questions and uncover consumer lending opportunities, with an emphasis on real-estate-secured lending.
Take ownership of personal development and progress toward completing Pathways.
Increase product knowledge, stay knowledgeable about digital products, and stay informed through Need2Know and First2Know.
Conduct and participate in peer-to-peer coaching and role play, and complete required training on time.
Live the company Mission and Core Values and champion its Customer Service Promise.
Improve team sales effectiveness and efficiency by championing BUILD and conducting consistent outbound calling.
Promptly follow through on customer issues and serve as the single contact for problem resolution.
Follow the “One to say YES, two to say NO” rule and maintain high standards of conduct and account integrity for yourself and your team.