Relationship Banker

Valley Bank•Township of Washington, NJ

10d

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through sales execution, lead management, and proactive cross-selling. The role delivers professional, solution-oriented service; educates customers about bank products and services; assesses their financial needs; and recommends appropriate solutions. Responsibilities include opening deposit and retirement accounts, discussing and selling loan products, and promoting online and mobile banking. The position also performs customer transactions, maintains and balances a cash drawer, and serves as Vault Teller by managing branch currency and coin orders, shipments, and distribution. The Relationship Banker supports service quality and sales referral processes, assists with coaching and mentoring branch staff, participates in community events and CRA initiatives, and reports significant issues or unusual customer activity. The role requires adherence to compliance and regulatory requirements, the bank's code of conduct, and all policies and procedures.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and demonstrate products and services accurately to customers.
Strong interpersonal and customer service skills, including attentiveness, information retention, tact, and diplomacy with customers and employees.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound on-the-spot decisions regarding customer transactions while balancing customer satisfaction with the bank's exposure to loss or fraud.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.
Understanding of retail banking and strong customer service skills, including engaging customers in conversations about products and services.
Detail-oriented, with strong organizational skills and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate or bachelor's degree with a concentration in accounting, business, finance, economics, or a related field.
Experience with FIS/IBS (Integrated Banking Solutions).

Responsibilities

Grow existing customer relationships and acquire new customers through consistent sales execution, lead management, and proactive cross-selling.
Deliver friendly, professional, solution-oriented customer service in alignment with the bank's mission.
Maintain knowledge of bank products and services, educate customers, and cross-sell to meet their financial needs.
Establish trust, assess customer needs, and recommend appropriate financial solutions.
Conduct financial needs assessments, identify sales opportunities, and provide full-service customer support.
Open checking, savings, CD, and IRA accounts, and discuss and sell loan products to existing and prospective customers.
Demonstrate and promote online and mobile banking capabilities.
Meet customer expectations and service quality standards; participate in or oversee the sales referral process and assist management with coaching and mentoring branch staff.
Process customer transactions efficiently using technology; maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller by maintaining adequate branch cash levels and managing currency and coin orders, shipments, and distribution to tellers within established limits.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management.
Follow compliance and regulatory requirements, the bank's code of conduct, and all policies and procedures.