Relationship Banker

Old National Bank•West St Paul, MN

11d•Onsite

About The Position

Old National Bank seeks Relationship Bankers to build and strengthen client relationships through personalized financial advice and solutions. The role involves understanding clients’ needs, providing guidance, and connecting them with relevant bank products and services to support their financial goals. Bankers create a positive client experience through proactive outreach, meaningful conversations, and effective problem resolution, while contributing to banking center sales, service, and team goals. The position may be based at one banking center or support multiple locations within a market. The position has two levels. Relationship Banker develops foundational skills in client engagement, consultative sales, and banking operations, completes onboarding, training, and licensing milestones, and works toward readiness for advancement to Relationship Banker II, generally within approximately 12 months. Relationship Banker II is a fully proficient role that independently manages client relationships, delivers consultative sales results, and consistently meets or exceeds performance expectations. Advancement depends on demonstrated capability, sustained performance, and completion of required learning paths and licensing. The stated hourly salary range is $17.00–$29.75. Actual offers may vary based on role responsibilities, relevant skills and experience, education, and geographic location. Old National Bank describes itself as a community- and client-focused regional bank with more than $70 billion in assets and a history dating to 1834.

Requirements

High school diploma or equivalent required.
Experience in banking, retail, sales, or a client-facing environment.
Demonstrated ability to build relationships and deliver strong client service.
Strong communication and interpersonal skills.
Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
Must be NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
Relationship Banker: at least 1 year of retail, sales, service, or other client-facing experience; banking experience is a plus but not required.
Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.

Nice To Haves

Associate or bachelor’s degree.
Bilingual proficiency in Spanish.
Banking experience for the Relationship Banker level.

Responsibilities

Build and grow client relationships by understanding needs and providing personalized financial solutions.
Engage clients proactively through outreach, follow-up, and ongoing relationship management.
Identify opportunities to introduce products and services that support client goals.
Partner with internal specialists to connect clients to the bank’s broader capabilities when appropriate.
Deliver a consistent, high-quality client experience across interactions.
Achieve individual performance goals for account acquisition, lending, referrals, and digital adoption.
Use a consultative sales approach focused on advice and long-term relationship value.
Contribute to banking center performance through individual production and team collaboration.
Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
Follow procedures to protect clients and the bank, including fraud prevention and risk-awareness practices.
Maintain attention to detail in client interactions and operational activities.
Collaborate with team members and share best practices.
Participate in community activities and outreach to build relationships and generate business.
Continuously develop skills and knowledge to improve performance and client outcomes.
Complete required onboarding, learning, training, and licensing milestones.
For Relationship Banker II, independently manage client relationships, execute the full sales process, and consistently meet or exceed performance goals.