Relationship Banker

Valley Bank•South Orange, NJ

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through sales execution, lead management, and proactive cross-selling. The role delivers professional, friendly, solution-oriented customer service and educates customers about bank products and services to address their financial needs. The banker conducts financial needs assessments, opens checking, savings, certificate of deposit (CD), and IRA accounts, and discusses and sells loan products to current and prospective customers. The position also demonstrates online and mobile banking capabilities and works to meet customer expectations and service quality standards. The Relationship Banker performs customer transactions, maintains and balances a cash drawer, and uses teller scanning equipment, cash recyclers, cash dispensers, and coin machines. In the Vault Teller capacity, the role manages currency and coin orders, shipments, and distribution to tellers to maintain adequate branch cash levels within established limits. The banker participates in community events and supports CRA initiatives, activities, and programs; reports significant matters and unusual customer activity to management; follows compliance and regulatory requirements; and adheres to the bank's code of conduct, policies, and procedures. The role also participates in or oversees the sales referral process and assists management with coaching and mentoring branch staff.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and accurately demonstrate products and services to customers.
Excellent interpersonal and customer service skills, including attentiveness, information retention, tact, and diplomacy with customers and employees.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound, timely decisions about customer transactions while balancing customer satisfaction against the bank's exposure to loss or fraud.
Ability to interpret written, oral, diagrammatic, or scheduled instructions.
Deep understanding of retail banking and strong customer service skills, including the ability to engage customers in conversations about products and services.
Attention to detail, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate or bachelor's degree with a concentration in accounting, business, finance, economics, or a related field.
Experience with FIS/IBS (Integrated Banking Solutions).

Responsibilities

Grow existing customer relationships and acquire new customers through consistent sales execution, lead management, and proactive cross-selling.
Deliver exceptional, friendly, professional, and solution-oriented customer service in alignment with the bank's mission.
Maintain knowledge of bank products and services, educate customers, and cross-sell to meet their financial needs.
Assess customer needs and recommend appropriate financial solutions with a confident and professional demeanor.
Conduct financial needs assessments, pursue sales opportunities, provide full-service support, open checking, savings, CD, and IRA accounts, and discuss and sell loan products.
Demonstrate online and mobile banking capabilities.
Meet customer expectations and service quality standards; participate in or oversee the sales referral process to help ensure customer financial needs are met.
Assist management in coaching and mentoring branch staff.
Process customer transactions efficiently using technology; maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller by managing currency and coin orders, shipments, and distribution to tellers within established limits.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management, and maintain knowledge of compliance and regulatory requirements.
Follow the bank's code of conduct, policies, and procedures.