Regional Manager Jobs

About The Position

Requirements

• Traditional staffing or recruitment industry experience, including hands-on recruiting and hosting hiring events
• Previous experience as an Onsite Manager or equivalent client-facing site leadership role
• Comfort and confidence working directly with clients, from frontline operations leads to senior decision-makers
• Track record of leading high-volume operations or support teams
• High-level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage (Salesforce, Google Workspace, Slack, Asana)
• Curiosity about AI and automation, with a track record of using tech to scale workflows and remove friction for your team
• Highly proficient in process review, continuous improvement, and root cause analysis to proactively seek out and identify opportunities for improvement to processes, policies, and tools
• Flexibility and adaptability in a fast-changing, ambiguous environment
• High-level of analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems
• Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision
• Commitment to our mission: helping people get jobs, instantly

Nice To Haves

• Proven track record improving onsite operations in logistics, retail, or a similarly high-volume industry
• Experience managing multiple large-volume enterprise clients simultaneously

Responsibilities

• Build, lead, and develop the Onsite Managers into a unified and aligned service delivery team, delivering seamless high-quality onsite operations and exceptional support experiences to clients, and internal workgroups.
• Provide additional onsite coverage as needed, particularly during teammates' PTO or other absences, to maintain seamless service delivery and support.
• Define, document, and execute an ongoing onsite processes to achieve short-term business objectives while planning for long-term growth.
• Manage the creation of regionally aligned resolution processes, procedures, and responses for common issue types, and promote principles of centralized knowledge sharing.
• Manage client relationships by ensuring resource availability, tracking solutions, and overseeing the execution of delivery milestones.
• Collaborate with internal and external stakeholders to continuously improve workflow and processes for service delivery, case management, shift handoffs, escalations, and building customer loyalty.
• Coordinate regularly with customers and cross-functional teams to build customer-centric, efficient, and scalable operations strategies.
• Conduct regular service delivery assessments to ensure continuous improvement in performance, quality, and safety.
• Monitor and measure both team performance through KPIs and Business Intelligence reporting to ensure all metrics and service deliverables are met.
• Forecast staffing requirements, provide meaningful 1:1 coaching and development, ensure 100% shift accuracy in ACP, and continuously improve Customer Satisfaction (CSAT) score.
• Proactively support the hiring process, including reviewing candidates, conducting interviews, supporting onboarding, and delivering training to new hires.

Benefits

• $100,000 to $120,000 annual salary
• Medical, Dental, Vision, and 401K
• Performance-based bonus totaling 12% of annual salary
• Access to Company & Employee Benefits
• 25 days PTO (prorated) + Birthday Off
• 8 Paid Holidays
• Duvet days (½ day off every quarter)
• Volunteer days