Referral Specialist Jobs

About The Position

Requirements

• Ability to pass a background check
• Clear, compassionate, patient, and professional customer service skills
• Strong active listening, assessment, and problem-solving skills
• Possess a positive attitude and team mindset
• Ability to quickly assess calls to determine intervention
• Ability to remain calm under pressure
• Proficiency with computers, databases, and phone systems
• Strong organizational skills
• Knowledge of, or willingness to learn community resources
• Flexibility to work non-traditional hours during emergencies or disasters
• Experience with vulnerable populations
• Emotional intelligence + boundaries
• Ability to handle high-stress calls
• Team collaboration (especially hybrid)

Nice To Haves

• Fluency in Spanish or another language

Responsibilities

• Answer phone calls to provide information/referral services, including intakes, screenings, and referrals
• Assess callers’ needs and determine the appropriate level of intervention
• Utilize the 211 resource database to provide/record information about accessing social services
• Assist callers who speak different languages by utilizing the Language Line
• Participate in group discussions, team meetings, and trainings to build skills and strengthen team connections
• Other administrative tasks as assigned

Benefits

• 12 Paid Holidays (on days normally worked)
• Generous PTO
• Employee Assistance Program
• Pet Insurance Discounts