Screening & Referral Specialist-Remote Must Reside In Metro Detroit

Easterseals MORC•Southfield, MI

1d•Remote

About The Position

Easterseals MORC is hiring a Screening and Referral Specialist to provide welcoming, empathetic, individualized customer service to people seeking information, services, or community resources. The position responds to inbound calls, website chats, and general emails; explains Easterseals MORC programs and services; conducts screenings; coordinates service intakes and referrals; and documents interactions in Salesforce and the Electronic Medical Record. The specialist follows program eligibility criteria, referral workflows, and required timelines, determines whether requests are urgent, emergent, or routine, and addresses or escalates customer concerns as appropriate. The role is remote and requires residence in Metro Detroit.

Requirements

Associate degree in business, healthcare administration, or a related area.
Two years of responsible, full-time healthcare customer service experience.
Must reside in Metro Detroit.

Responsibilities

Engage individuals served and the general public in a welcoming, hopeful, and empathetic manner, providing professional, individualized customer service.
Answer inbound calls, website chats, and general emails from people with questions about Easterseals MORC programs and services or requests for community resources and referrals.
Represent Easterseals MORC as an ambassador and build interest in its programs and services.
Document call information according to Easterseals MORC policies and procedures using Salesforce and the Electronic Medical Record.
Maintain a thorough understanding of program services, eligibility criteria, required timeframes, and referral processes.
Serve assigned priority populations, which may change based on organizational priorities, grants, and workload equity.
Determine the nature of service requests and complete screenings for adults or children, gathering demographic and insurance information, presenting problems, and other information required by screening forms.
Connect Medicaid individuals to CMH Access for screenings when needed.
Assess whether requests are urgent, emergent, or routine and make referrals according to applicable timelines.
Receive calls and requests for other programs; schedule appointments and send information or forms by mail or email as assigned.
Manage and resolve customer complaints or direct them to the appropriate party, escalating priority issues when needed.
Answer general and specific questions about departmental procedures, including interpreting departmental policies and procedures when necessary.

Benefits

Low-cost dental, health, and vision insurance.
Dependent care reimbursement.
Up to five days of paid FMLA for maternity, paternity, foster care, and adoption.
401(k) retirement plan.
Paid leave options.
Bonus of up to $125 for taking five consecutive days off.
Ten paid holidays and three floating holidays.
Wellness programs.
Public Service Loan Forgiveness (PSLF) employer.
Bonuses and additional incentives.
Mileage reimbursement at the IRS rate.
Free financial planning services through partnerships with LoVasco Consulting Group and SoFi.
Student loan repayment options.
Pet insurance.