Referral Specialist

Dignity Health Medical Group • Phoenix, AZ

2d • $18 - $22 • Onsite

About The Position

The Referral Specialist ensures patients receive timely, coordinated care and serves as a primary point of contact for patients and referring providers. The role manages complex scheduling, verifies insurance information, and facilitates authorization processes. It handles high volumes of incoming calls and patient registrations, verifying demographics and insurance coverage to support billing accuracy. The position also resolves pre-certification, registration, and case-related concerns before appointments, and coordinates referrals for ancillary, consultation, radiology, or lab visits by checking coverage, obtaining and confirming approvals, scheduling appointments, and notifying patients of progress.

Requirements

• High school graduate.
• Minimum of two years of experience in a medical office or other healthcare environment.
• Basic computer skills, including Excel, Outlook, and Windows-based programs.

Nice To Haves

• Bilingual.

Responsibilities

• Serve as a primary point of contact for patients and referring providers.
• Manage complex scheduling, incoming calls, and patient registrations.
• Verify patient demographics and insurance coverage to support billing accuracy.
• Resolve pre-certification, registration, and case-related concerns before patients’ appointments by interacting with patients, insurance carriers, and internal departments.
• Complete referral processes for ancillary, consultation, radiology, or lab visits, including checking insurance coverage, sending approval requests and receiving confirmation, scheduling appointments, and notifying patients of progress.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED