Referral Specialist

Hometown Health Center • Newport, ME

3d

About The Position

Hometown Health Center (HHC) is seeking a detail-oriented and compassionate Referral Specialist to coordinate specialty referrals and support continuity of care for patients. The role supports clinical teams and maintains relationships with external providers, hospitals, and insurance companies.

HHC is a Federally Qualified Health Center providing comprehensive medical, dental, and behavioral health services to rural communities in central Maine. The Referral Specialist manages medical referrals and insurance authorizations, communicates with patients and partner organizations, and helps resolve issues that support patient care.

Requirements

• At least 2 years of experience in a medical office; referral coordination experience is preferred.
• Knowledge of medical billing, coding, and insurance processes.
• Strong communication and customer service skills.
• Ability to collect, enter, and report data accurately.
• Familiarity with medical terminology and a basic understanding of medical tests.
• Willingness to learn and take on new responsibilities.
• Must comply with HHC’s employee immunization policy.
• High school diploma or equivalent required.
• Strong organizational skills and ability to manage multiple priorities.
• Professional and courteous communication with diverse individuals.
• Effective telephone and interpersonal skills.
• High level of confidentiality and discretion.
• Ability to work independently and as part of a team.
• Accuracy and attention to detail in a high-volume environment.
• Initiative and flexibility in adapting to changing workflows.

Nice To Haves

• Referral coordination experience.
• Completion of a medical terminology course.

Responsibilities

• Manage and coordinate medical referrals through the Electronic Health Record (EHR) system.
• Communicate directly with patients, provide information, and build rapport.
• Enter and retrieve data accurately for reporting and documentation.
• Respond to inquiries and requests professionally and follow through.
• Process insurance referrals and maintain detailed authorization records.
• Liaise with insurance companies to support timely completion of referrals and prior authorizations.
• Collaborate with internal teams and external partners to resolve issues and support patient care.
• Serve as a point of contact for contracted referral support services.

Benefits

• Competitive pay.
• Medical, dental, vision, life, and supplemental insurance.
• 401(k) plan with employer match.
• Supportive team environment and opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED