Resource and Referral Specialist - Clark

Kentucky River Foothills Development Council•Winchester, KY

1d•$18 - $18•Onsite

About The Position

The Resource and Referral Specialist provides direct client services, including utility and rental assistance, service information, coordination, and referrals. The role also supports community engagement and other agency activities as assigned. The position is located at the Clark County Generations Center in Winchester, Kentucky, and pays $17.50 per hour. The specialist maintains office hours at the outreach location, welcomes visitors, answers calls, assesses clients’ needs, determines eligibility, completes intake and statistical information, and provides services or referrals according to program guidelines. The role requires maintaining accurate and secure client records, entering information into the EmpowOR system, protecting confidentiality, and keeping current knowledge of agency programs and community resources. Duties also include home visits as needed, referrals to Community Services Specialists, and assistance with local fundraising events. The specialist participates in approved community and agency meetings and events, shares information about services, and builds cooperative relationships with community partners, vendors, volunteers, local governments, and other organizations. Additional duties include preparing reports, maintaining referral information and EmpowOR records, completing required training and professional development, and providing meal delivery or client transportation as time allows and as directed. Other duties may be assigned by the supervisor. Work is normally performed in an interior office environment and includes extended periods sitting at a computer. The position involves occasional or frequent moderate physical activity, including occasional lifting or exerting force up to 50 pounds. Local travel within the service area is required; some out-of-area and overnight travel may be expected. A valid driver’s license and flexibility to change schedules and duties are required.

Requirements

High school diploma required.
Excellent oral and written communication skills.
Ability to prioritize, plan, and organize work efficiently.
Proficiency in most computer applications, including Microsoft Office, Internet, Word, Excel, and PowerPoint.
Valid driver’s license.
Flexibility and willingness to change schedules and duties according to staff availability.
Willingness to travel throughout the service area as needed, with some out-of-area and overnight travel possible.
Ability to meet the position’s physical demands, including occasional lifting or exerting force up to 50 pounds.
Must comply with agency policies regarding drug and alcohol testing and criminal background checks.
Professionalism, a positive attitude, ability to function as a team member, and commitment to the agency’s overall mission.

Nice To Haves

Prior experience working with the client population.
Knowledge of Community Action programs and local resources.

Responsibilities

Maintain required office hours at the outreach location, greet the public, and answer the phone professionally and courteously.
Assess clients’ immediate and long-range needs and determine an appropriate service plan.
Determine eligibility and complete intake and statistical information relevant to applications.
Provide services according to program guidelines or refer clients to appropriate agencies when resources are unavailable.
Maintain familiarity with agency programs and community resources to facilitate referrals.
Track services and maintain detailed, accurate, chronological, legible, and secure client case files and documentation.
Enter client information and maintain accurate records in the EmpowOR system.
Observe agency confidentiality policies concerning participants, records, technology, reports, staff, and volunteers.
Assist in organizing local fundraising events.
Conduct home visits as needed to support clients’ access to agency services.
Refer clients to Community Services Specialists when they may qualify for additional services or support.
With supervisor approval, participate in community and agency meetings and events, including Human Services Council or inter-agency activities and Community Engagement Committee meetings.
Inform community members, service organizations, agency staff, and prospective clients about services offered through the community service office.
Participate in approved community events to increase awareness of community resources and services.
With supervisor approval, participate on other organizations’ committees or boards.
Establish and maintain cooperative relationships with community partners, vendors, volunteers, local governments, and other organizations.
Prepare accurate, legible reports according to guidelines and supervisor requests.
Maintain an updated, accurate list of referral agencies and current information in EmpowOR.
Participate in required training and professional development activities as requested.
Provide meal delivery for Aging programs and transport clients on behalf of the Health and Wellness Center as time allows and as directed by the supervisor.
Perform other duties as assigned by the supervisor.