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Quality Control Analyst

UMortgageVirginia Beach, VA
Remote

About The Position

At UMortgage, we have a customer-centric, service-based approach. We focus on residential home loans, providing an emphasis on consumer education, real estate agent relationships, and a personalized experience for borrowers. Our goal is to empower our team members to provide a best-in-class experience at all times while prioritizing long-lasting relationships. We are seeking a detail-obsessed, mortgage-savvy Quality Control Analyst to join our Operations team. The ideal candidate has hands-on experience auditing brokered and non-delegated loan files, a strong command of TRID, RESPA, and HMDA compliance requirements, and the ability to deliver clear, professional feedback in a fast-paced, high-volume environment. This role requires someone who takes quality personally and can operate with a high degree of independence in a fully remote setting.

Requirements

  • Minimum 3 years of mortgage or real estate industry experience with direct exposure to loan processing, underwriting, or quality control
  • Strong working knowledge of wholesale lender portals and lender guidelines
  • Hands-on experience with a Loan Origination System (LOS); ARIVE experience a plus
  • Solid understanding of TRID, RESPA, and HMDA compliance fundamentals
  • Experience reviewing brokered loan files preferred
  • High attention to detail with the ability to identify errors and inconsistencies quickly and accurately
  • Strong written communication skills — able to deliver feedback that is clear, fair, and actionable
  • Ability to manage multiple files and deadlines in a fast-paced, high-volume environment
  • Self-directed and accountable — this is a remote role requiring strong time management and minimal oversight
  • Must be authorized to work in the United States; no sponsorship available now or in the future
  • Must not reside in, or plan to reside in, the state of California
  • Must currently work in the mortgage or real estate industry

Nice To Haves

  • ARIVE experience a plus

Responsibilities

  • Conduct pre- and post-closing QC audits on brokered and non-delegated loan files for accuracy, compliance, and completeness
  • Review loan files against TRID, RESPA, HMDA, and applicable investor and lender guidelines
  • Audit pipelines to evaluate adherence to UMortgage file quality expectations
  • Document audit findings clearly and deliver structured feedback
  • Identify patterns and trends in errors or deficiencies and escalate systemic issues appropriately
  • Maintain accurate audit logs and QC tracking reports
  • Partner with operations leadership to support quality improvement initiatives
  • Stay current on guideline changes, regulatory updates, and industry best practices
  • Assist in the development and refinement of QC checklists, policies, and procedures

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

No Education Listed

Number of Employees

11-50 employees

Career Resources

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