Quality Specialist Jobs

About The Position

Requirements

• A bachelor’s level in Human Services, BSW and/ or Master’s in Social Work or Human Services preferred.
• Two years experience in child welfare
• Strong analytical, project management and communication skills.
• Valid Driver’s License (issued by state in which employee lives) and safe driving record and proof of insurance coverage.

Responsibilities

• Collect, analyze, interpret and summarize data in accordance with CUA quality assurance plan and DHS performance standards.
• Conduct client surveys and submit summary reports of findings.
• Provide transfer of learning interventions to support Case Manager skill development on completion of key Scorecard indicators.
• Work collaboratively with Supervisors and CUA Leadership to ensure successful achievement on Scorecard indicators.
• Lead and/or participate in collaborative activities to ensure outcomes are achieved related to identify areas of improvement within the CUA, such as spearheading short and long term quality interventions.
• Investigate service complaints and complete report of findings and recommendations.