Consumer Quality Control Specialist I

Trustmark Bank • Pearl, MS

35d

About The Position

The Consumer Quality Control Specialist I reviews complex consumer loans prepared by Consumer Document Preparation (CDP), including real estate, security, and compliance documents and related correspondence. The role ensures the documents are complete and accurate in accordance with the loan application and comply with applicable state and federal laws and Trustmark policies and procedures. The specialist must be able to review loans for one or more market areas and communicate required changes to Consumer Document Preparation Specialists.

The position also involves entering loan data in TMK Partners to generate loan numbers and facilitate booking of HPML and escrow loans to the Fiserve system, and delivering prepared loan documents to lenders and/or attorneys for closing. This description is not exhaustive; management may add, delete, or modify responsibilities during employment.

Requirements

• Junior college or two years of college training, or equivalent job-related experience.
• Two years of experience reviewing and knowledge of consumer collateral, including real estate, security, and lien perfection requirements.
• Two years of experience working with and knowledge of loan compliance regulations.
• Knowledge of all types of consumer collateral, including real estate.
• Knowledge of lien perfection requirements.
• Knowledge of consumer loan compliance regulations.
• Analytical skills.
• Ability to apply time management principles to prioritize workload.
• Strong interpersonal and communication skills.
• Organization skills.
• Computer skills.
• Word processing skills.
• Email and Internet skills.
• Attention to detail.
• Customer service skills.
• Judgment skills.
• Ability to sit for long periods, use a computer keyboard and/or mouse, and view computer screens.

Responsibilities

• Review and interpret loan applications and related data to determine collateral classifications and ensure appropriate documents are prepared to perfect liens.
• Review complex CDP-prepared consumer loans before closing, including real estate, security, and compliance documents, for accuracy, completeness, lien perfection, and compliance with applicable state and federal laws and bank policies and procedures.
• Communicate necessary changes to Consumer Document Preparation Specialists.
• Input data into TMK Partners to generate loan numbers and facilitate booking of HPML and escrow loans to the Fiserve system.
• Deliver prepared loan documents to lenders and/or attorneys for closing via internal email and/or SecureMail procedures.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree