Quality Control Specialist

Liberty University•Lynchburg, VA

22h•$17 - $23•Onsite

About The Position

The Quality Control Specialist inspects products throughout all stages of production to ensure that Printing and Mailing Services delivers finished projects that meet client expectations and the department’s quality standards. The role checks quality before, during, and after production; maintains records of defective products and errors; analyzes processes to identify failure points; and develops solutions and preventative procedures in consultation with managers and/or the director. The position requires an understanding of project management and production processes, along with effective communication with managers and coworkers to encourage teamwork. The role gathers and analyzes information and communicates findings to locate and remedy errors. It monitors the effectiveness of the Project Management, Prepress, and Production teams, and provides feedback, observations, and data to management. The position is non-supervisory and must follow department SOPs and University policies, represent Liberty University appropriately, and support LU’s Christian model and mission. The main office is a climate-controlled mail shop that is well lighted, with moderate-to-high noise. The attached warehouse is not climate controlled and may range from 30°F to 110°F, with potentially high levels of dust and other irritants. Travel may require use of a personal or LU vehicle; when driving for work, a valid driver’s license, acceptable DMV record, LU Driving Approval, and liability insurance are required.

Requirements

High school diploma.
0–2 years of experience.
Basic knowledge of the Microsoft Office Suite.
Ability to lift up to 50 lbs.
Good attention to detail and communication skills.
Ability to communicate information effectively verbally and in writing.
Ability to understand, speak, and write English professionally and articulately.
Public communication skills to professionally represent Liberty University to business, government, university, and community customers and associates.
Strong organizational skills.
Ability to reason, analyze information and events, and apply judgment to solve routine and complex problems.
Ability to sit for extended periods occasionally to review and organize digital files and communication.
Ability to hear and speak regularly for oral communication.
Ability to stand, walk, and climb stairs frequently to review job progress across production stages.
Ability to handle materials, reach overhead, kneel, stoop, and pull items using a pallet jack.
When driving is required for the position, a valid driver’s license, acceptable DMV record, LU Driving Approval, and liability insurance are required.

Nice To Haves

Understanding of USPS regulations is preferable.

Responsibilities

Foster communication and build relationships with all staff.
File and maintain physical and/or digital records, including records regarding jobs and error occurrences.
Analyze information regarding jobs and error occurrences.
Monitor the overall effectiveness of the Project Management, Prepress, and Production teams.
Provide management with feedback, observations, and compiled data to support adjustments and client satisfaction.
Check the overall quality of as many jobs as possible before they leave Printing and Mailing Services.
Check merges for correctness when applicable.
Check artwork for consistency, margins, bleed, and layout.
Check hard proofs and first-run samples for accuracy.
Check color and quality throughout the print run.
Check cuts, folds, and tabs during finishing.
Check insertion accuracy and adherence to postal regulations.
Resolve errors by identifying where they occurred and referring them to the appropriate manager.
Create SOPs with the management team to help prevent errors from recurring.
Follow department SOPs and University policies and procedures.
Represent Liberty University in an exemplary manner and work effectively as a team member in support of LU’s Christian model and mission.