Quality Assurance Specialist

Strategies to Empower People Inc.•Roseville, CA

35d•$28 - $30•Onsite

About The Position

Strategies to Empower People (STEP) is hiring a full-time Quality Assurance Specialist to ensure the agency provides quality services and supports to developmentally disabled adults, specifically those who are deaf or hard-of-hearing. This role involves conducting on-site quality assurance inspections in client homes to verify compliance with internal policies, state and federal laws, regional center contracts, and person-centered practices. The specialist will perform audits, conduct interviews, and manage documentation for internal and external entities. This position is crucial in supporting the independence of the individuals served. Additional duties include assisting with on-site staff training, completing and submitting Special Incident Reports and Adult Protective Services reports, compiling and presenting reports and data, directing staff, and providing feedback and corrective action.

Requirements

Must be 18+ with a high school diploma, GED, or Certificate of Completion.
May be required to provide CA Driver License, current auto insurance, and maintain a clear Motor Vehicle Record for positions that require driving.
Must have American Sign Language skills (moderate to fluent).
Minimum one year of experience in Supported Living Services field or related field(s).

Responsibilities

Conduct on-site quality assurance inspections in client homes.
Ensure agency compliance with internal policies, procedures, state and federal laws, regional center contracts, and person-centered practices.
Perform on-site quality assurance checks and audits.
Conduct interviews.
Meet documentation requirements for internal and external entities.
Assist with on-site training for staff.
Complete, review, and submit Special Incident Reports and Adult Protective Services reports.
Compile and present reports and data sets.
Direct staff as needed.
Provide objective feedback and corrective action.