Quality Manager Jobs

About The Position

Requirements

• Bachelor’s Degree (Essential)
• Lean Six Sigma Green Belt (Essential)
• Minimum five (5) years’ experience working in a hospital or clinical setting (Essential)
• Minimum of five (5) years’ informally or formally leading teams or individuals (Essential)
• Experience leading quality improvement initiatives (Essential)
• Strong knowledge of LEAN management principles and quality improvement (Essential)
• High degree of interpersonal skills and proven ability to deal effectively with internal and external stakeholders. (Essential)
• Ability to effectively inspire, lead, manage, motivate and mentor teams. (Essential)
• High degree of computer literacy and ability to use the MS Office suite of products. (Essential)
• Understanding of legislative requirements of hospital policies (Essential)
• Ability to communicate effectively and concisely, both orally and in writing (Essential)
• Ability to deal effectively with difficult people and to handle difficult, stressful situations (Essential)
• Criminal Record Check (Level 1) (Essential)

Nice To Haves

• Master's degree (Preferred)
• Lean Six Sigma Black Belt (Preferred)
• Experience developing and managing budgets (Preferred)
• Experience with hospital policy and procedure development (Preferred)
• Experience developing and facilitating workshops or training (Preferred)
• Experience in organizational wide change management (Preferred)
• Bilingualism (French/English) (Preferred)

Responsibilities

• Work with departmental leadership to develop a shared vision for operational effectiveness and efficiency in alignment with corporate goals for the Quality Improvement and Policy team.
• Develop and implement CHEOWorks programming for CHEO, in partnership with Director, Medical Director and partner teams.
• Develop tools and tactics required to promote and support Lean Quality Improvement at CHEO.
• Oversee and execute a continuous quality improvement learning program for CHEO, grounded in Lean methodologies.
• Oversee the policy and medical directives processes for the hospital, including supporting individual team members involved in this work.
• Act as a liaison and resource to departments and services within CHEO.
• Plan, coordinate and effectively manage resources (e.g. financial, human, physical space, equipment and materials) in alignment with the Hospital’s strategic plan.
• Contribute to continuous quality improvement of the department by identifying and evaluating new initiatives, developments, and trends.
• Hire, coach, discipline, terminate direct reports as per corporate and HR policies and procedures, best practices, and collective agreements.
• Serve as a resource, coach, and sounding board to assist direct reports in their role. This includes coaching team members in quality improvement and project management deliverables.
• Manage the costs and budgets associated with the programs and teams you oversee.
• Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.
• Perform other related duties as required.

Benefits

• competitive salary
• comprehensive benefits package
• support for continued education and learning
• potential for a relocation reimbursement benefit