Manager, Quality Assurance

Samuel, Son & Co.•Marinette, WI

13d

About The Position

The Manager, Quality Assurance is responsible for maintaining the Quality System to meet ISO requirements and maintaining applicable quality certifications, including ISO, ASME, DOT, and customer-sponsored certifications. The role establishes and enforces quality specifications for raw materials, in-process materials, and finished products in coordination with vendors, customers, Operations, Customer Care, and Purchasing. It maintains and administers the Quality Systems Manual and Quality Control Manual, communicates quality-system status to Operations, and handles customer quality matters while protecting confidential customer information. The position coordinates internal and external audits, conducts yearly reviews for Quality personnel, supports implementation of new ideas for the QPSI program, and analyzes X-ray data, hold tickets, and training requests. The manager is expected to work collaboratively, communicate professionally and respectfully with internal and external customers, follow company policies and safety rules, and understand the ISO-system elements relevant to the job. Other reasonably related duties may be assigned by the immediate supervisor or management.

Requirements

Bachelor’s degree in a technical discipline and 3–5 years of relevant experience; or an associate degree and 5–7 years of relevant experience; or a combination of education and progressively responsible related work experience.
Ability to work well in a fast-paced environment and meet team expectations.
Understanding of and support for company policies and procedures.
Ability to understand and abide by safety rules and regulations.
Basic understanding of blueprints.
Experience identifying and implementing process improvements.
Teamwork and collaboration skills.
Excellent communication and time-management skills.
General understanding of measuring instruments such as calipers, micrometers, ultrasound gauges, and thread gauges.
Good understanding of X-ray theory.
Basic knowledge of ERP systems.
Knowledge of Microsoft applications.

Responsibilities

Maintain the Quality System to meet ISO requirements.
Establish and enforce quality specifications for raw materials, in-process materials, and finished products, coordinating with vendors, customers, Operations, Customer Care, and Purchasing.
Interact with QA personnel to ensure the status of the quality system is accurately communicated to Operations personnel.
Maintain and administer the Quality Systems Manual and Quality Control Manual.
Maintain confidential information regarding Samuel’s customers.
Maintain ISO, ASME, DOT, and other quality certifications, including customer-sponsored certifications.
Communicate with customers regarding quality issues.
Conduct yearly reviews for Quality personnel.
Maintain professionalism and respect with internal and external customers.
Coordinate internal and external audits.
Help implement new ideas for the QPSI program.
Analyze X-ray data, hold tickets, and training requests.
Understand the ISO system and the elements that affect the job.
Perform other reasonably related business duties as assigned.