Manager, Quality
About The Position
The Manager, Quality ensures customer and business requirements are met by promoting employee engagement, managing the plant Quality Management System (QMS), ensuring compliance with the ORBIS QMS, and driving continuous improvement. The role works with customers and the organization to resolve quality issues and manages trials and process-development activities for new and existing products. The position also maintains and improves quality systems and related processes, monitors and reports performance metrics, leads problem-solving and continuous-improvement efforts, maintains required documentation, and drives standard work across plant and production activities. It supports companywide QMS improvement, audits, management reviews, and retention of required records.
Responsibilities
- Ensure timely resolution of customer complaints through execution, facilitation, follow-up, communication, and rework, including on-site work when needed.
- Communicate with customers and the organization and solve problems as needed.
- Manage product and process trials for new products, existing molds, material trials, and improvement projects.
- Develop capable production processes for new and existing products using Process Flow Diagrams, PFMEAs, Control Plans, SPC, Standard Work, Gage R&R, and gage development activities.
- Drive execution, maintenance, improvement, and training related to local process ownership, the ORBIS production system, Quality Plan, process capability, calibration, internal and cross-plant audits, corrective and preventive action, and DMS.
- Monitor, analyze, and report performance metrics to local and corporate stakeholders.
- Lead and promote problem-solving and continuous improvement using the CAPA system, designed experiments, Six Sigma/Lean methodologies, and other problem-solving methodologies.
- Maintain documents in accordance with Document Management System and retention requirements.
- Drive development and application of standard work across plant and production activities.
- Drive companywide improvement of the QMS, including internal and third-party audits, customer complaints, risks, and opportunities.
- Ensure the Management Review Schedule is followed and records are retained.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
