Front Desk PSR
Vibrant Health KC • Kansas City, KS13d • Onsite
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Front Desk PSR
Vibrant Health KC•Kansas City, KS
•Onsite
About The Position
The Patient Services Representative is responsible for managing inbound and outbound calling, scheduling patient appointments, completing patient check-in and check-out procedures and ensuring smooth patient flow. Answers telephone calls received at the clinic and properly handling in-person and over-the-phone requests from parents and guardians, working closely with clinic medical care teams to ensure professional, responsive and courteous customer service. Performs administrative and clinical support duties as assigned.
Requirements
- Two years relevant work experience, preferably in a medical setting
- Proficiency in use of personal computers and Microsoft Office Suite (Word & Excel) required.
- Develop rapport with patients and their families, community and other health care personnel.
- Exhibit a professional and respectful demeanor.
- Work successfully independently and within a team, shifting tasks, prioritize tasks, problem-solve daily, and complete work within deadline
- Demonstrate excellent customer service, helpfulness, and a positive attitude.
- Possess superior organizational skills with attention to detail and the ability to multi-task and meet deadlines.
- Demonstrate the ability to recognize, understand, and appreciate the value of cultural diversity and communicate medical information in plain language.
- Demonstrate social and cultural sensitivity appropriate to ethnically and economically diverse patients and staff.
- Exhibit experience and working knowledge of local community resources
- Hold current drivers’ license and reliable transportation.
- Travel to all parts of the facility and throughout the community.
Nice To Haves
- Bilingual in English and Spanish
Responsibilities
- Perform all other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
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