CAM PSR I

ScanSource • Wade Hampton, SC

6d • Onsite

About The Position

The CAM Partner Support Representative (PSR) is responsible for the entry and management of orders and quotes as well as coordination with inside sales, merchandising, and customers to ensure an unrivaled customer experience. The CAM PSR is also responsible for tactical communication with customers along with resolution of issues.

Requirements

• Solid understanding of ScanSource Order Management basics
• Basic understanding of different technology groups
• Good knowledge of SAP and Salesforce.com tools
• Deliver a “wow” experience to ScanSource customers
• 4 year college degree or equivalent work experience
• Prior customer service experience
• Strong organizational skills
• Track record of achievement and results orientation
• Strong verbal and written communication skills
• Excellent negotiation skills

Nice To Haves

• Proficiency in foreign language (Spanish, Portuguese, French, German)
• SAP Experience

Responsibilities

• Entry of orders into SAP
• Ensure special pricing is set up properly for orders with price exceptions
• Communicate with customers and merchandising to resolve issues with orders.
• Communicate tracking and ETAs to customers
• Prioritize and escalate orders as necessary to meet customer expectations
• Provide visibility to customers to deliver an improved customer experience.
• Proactively identify potential obstacles with orders to ensure smooth flow.
• Complete Price/Cost adjustments as necessary.

Benefits

• medical/dental/vision coverage
• life insurance
• 401(k) plan with matching provision
• 128 hours of paid time off (PTO) each calendar year
• 8 paid company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree